At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and success. As a key member of our National Campaigns Unit, you'll play a vital role in providing shareholder communications for public companies on behalf of internal clients. If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of Full-Stack Technology Services, Talent Services, and real-world application. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a partner in transformation, we help clients activate ideas and solutions to take advantage of a new world of opportunity. Our commitment to innovation, excellence, and customer satisfaction has earned us a reputation as a trusted industry leader.
**Job Summary**
As an Experienced Customer Service Representative in our National Campaigns Unit, you'll be responsible for providing exceptional customer service to shareholders through inbound, outbound, and email responses. You'll work closely with our internal clients to develop and implement effective shareholder communications strategies that drive business results. This is a fully remote position, and you'll have the flexibility to work from the comfort of your own home.
**Key Responsibilities**
* Provide exceptional customer service to shareholders through inbound, outbound, and email responses
* Develop and implement effective shareholder communications strategies in collaboration with internal clients
* Respond to shareholder inquiries and concerns in a timely and professional manner
* Utilize strong communication and interpersonal skills to build relationships with shareholders and internal clients
* Stay up-to-date on industry trends and best practices in shareholder communications
* Collaborate with cross-functional teams to achieve business objectives
* Participate in training and development programs to enhance skills and knowledge
**Essential Qualifications**
* High School Diploma or GED required
* 6-7 months of call center, customer service experience
* Good speaking voice and ability to communicate effectively with shareholders and internal clients
* Ability to read and correct grammar/English speaking
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
**Preferred Qualifications**
* Experience in a similar role or industry
* Familiarity with shareholder communications and proxy solicitation
* Strong knowledge of grammar, punctuation, and spelling
* Ability to work independently and as part of a team
* Strong time management and organizational skills
**Equipment Requirements**
* Windows 10 or 11 (no Lenex, Chrome, MAC, etc.)
* USB headsets (no wireless)
* Dual monitors (benefited but not required)
* Ability to come off mute when called on and participate in chat when asked to complete a task
* Internet Speed: 50 download/ 10 upload
**Pay and Benefits**
* Competitive hourly rate: $20.00 - $20.00
* Comprehensive benefits package, including:
+ Medical, dental & vision
+ Critical Illness, Accident, and Hospital
+ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
+ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
+ Short and long-term disability
+ Health Spending Account (HSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time Off/Leave (PTO, Vacation or Sick Leave)
**Work Environment**
This is a fully remote position, and you'll have the flexibility to work from the comfort of your own home. You'll be part of a dynamic and supportive team that values collaboration, innovation, and customer satisfaction.
**Application Deadline**
This position will be accepting applications until December 25, 2024. Don't miss this opportunity to join our team and take your career to the next level!
**About arenaflex**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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