At arenaflex, we are committed to delivering exceptional customer service and upholding the highest standards of integrity, fairness, and transparency in the administration of tax revenue laws. Our Customer Operations Division is a vital part of this mission, providing a wide range of services to the public, including tax payment processing, parking violation payments, and property transfer recording. As a dedicated and detail-oriented Customer Service Representative, you will play a critical role in ensuring the smooth operation of our business centers, City Register's Office, and Land Records, Adjudication, and Collections divisions.
**About arenaflex**
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is free from discrimination and harassment, where all employees feel valued, respected, and empowered to succeed. Our mission is to provide exceptional customer service, promote public confidence, and encourage compliance with tax revenue laws.
**Job Summary**
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our Land Records Division in Queens. As a key member of our team, you will be responsible for providing exceptional customer service, processing tax payments, and recording property transfers. You will also be responsible for researching ownership, processing certified document requests, and working on special projects as needed.
**Key Responsibilities**
- Assist customers in the public area with the preparation of required cover pages for document submission.
- Intake, scan, and return documents presented to the City Register offices for recording by mail or in-person.
- Process certified document requests.
- Pull Microfilm/Microfiche and Land Record books.
- Refile and keep Land Record books in order.
- Cashier and open mail.
- Research ownership.
- Work on special projects within the division as needed.
**Essential Qualifications**
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
- One year of satisfactory clerical experience.
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
**Preferred Qualifications**
- Excellent written and verbal communication skills.
- Detail-oriented and ability to multi-task.
- Working knowledge of computer programs.
- Strong interpersonal and teamwork skills.
**Skills and Competencies**
- Strong customer service skills with the ability to provide exceptional service to the public.
- Excellent communication and interpersonal skills with the ability to work effectively with colleagues and customers.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Strong organizational and time management skills with the ability to prioritize tasks and manage multiple projects.
- Ability to maintain confidentiality and handle sensitive information with discretion.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to a range of training and development programs, including:
- On-the-job training and mentorship.
- Opportunities for advancement to senior roles within the division.
- Participation in professional development programs and conferences.
- Access to online training and educational resources.
**Work Environment and Company Culture**
Our work environment is dynamic and inclusive, with a strong focus on teamwork and collaboration. As a Customer Service Representative, you will be part of a close-knit team that is dedicated to providing exceptional customer service and upholding the highest standards of integrity and fairness. Our company culture values diversity, equity, and inclusion, and we are committed to creating a work environment that is free from discrimination and harassment.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- A salary range of $45,000 - $60,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Opportunities for advancement and career growth.
- A dynamic and inclusive work environment with a strong focus on teamwork and collaboration.
**How to Apply**
If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
**Important Note**
Only candidates with a permanent clerical associate civil service title or proof of filing for the NYC Bridge Exam #3971 or #4977 will be considered. Please include your Employee Identification Number (EIN) when applying and indicate in your cover letter your permanent civil service title.
**Equal Opportunity Employer**
arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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