**Join arenaflex's Dynamic Team and Revolutionize Customer Service**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working collaboratively with others? If so, we invite you to join arenaflex's dynamic team as a Customer Service Representative I. As a key member of our team, you will play a vital role in providing top-notch customer service to our network of agents across the country.
**About arenaflex**
arenaflex is a forward-thinking company that values innovation, customer-centricity, and teamwork. With a strong presence in North America, Europe, and Australia, we offer a wide range of insurance and protection solutions to diverse customers and industries. Our commitment to diversity, equity, and inclusion creates a welcoming environment for talented individuals from all backgrounds to grow and thrive.
**About BTIS**
As part of arenaflex, Builders & Tradesmen's Insurance Services, Inc. (BTIS) is a rapidly growing insurance MGA that specializes in offering commercial line products through cutting-edge technology. We pride ourselves on our small business attitude, fostering solid relationships through communication and genuine concern for our customers.
**The Role**
As a Customer Service Representative I, you will be responsible for providing routine customer service and support to agents and carriers over the phone, via email, or chat. Your primary goal will be to deliver exceptional customer experiences, ensuring high levels of satisfaction and loyalty. Key responsibilities include:
* Providing a positive and service-oriented attitude when answering incoming phone calls
* Maintaining a working knowledge of our client's products, services, and promotions
* Delivering service utilizing prescribed standards to supply accurate information to callers and resolve their issues
* Researching, resolving, and communicating information back to the customer in a clear and educated manner
* Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
* Completing various forms and documents based on guidelines
* Documenting all customer information, communications, and sales in our CRM system
* Reviewing and processing applications, binders, and other documents required for policy issuance
* Processing policy endorsements, sending time-sensitive policy documents, and handling various agent and carrier requests
* Assisting with creating and updating various processes
* Organizing policy files for proper documentation management
* Working collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
* Providing excellent customer service internally and externally
**What We Look For**
To succeed in this role, you will need:
* A high school graduate or equivalent education
* 1+ years of customer service experience, handling high volume phone calls
* Excellent written and verbal communication skills with the ability to receive and make calls with confidence
* Strong organizational and desk management skills
* Strong multi-tasking abilities
* Ability to be a team player collaborating with customers and others within the organization
* Detail-oriented to complete tasks accurately
* Strong work ethic and time management skills
* Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software
**A Career with arenaflex Offers**
* A fun, fast-paced culture
* An opportunity to grow and develop your career
* A workplace that supports and promotes workplace diversity, equity, and inclusion
* Advancement Opportunities - Great place to start in Insurance!
* On-the-job training and coaching by insurance professionals with over 20 years of experience
* The chance to work with the best in the business!
**Benefits**
* Hybrid work option available
* Competitive Medical, Dental, Vision, Disability, and Life insurance
* 401k with Company Match
* Generous Paid Vacation
* Paid Holidays
* Employee Referral Bonus
**Compensation**
The compensation range for this position is $18 - $22/hour, depending on several factors including geographical location, relevant experience, skills, and knowledge pertaining to this role and industry.
**Equal Employment Opportunity**
arenaflex is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
**Accommodation**
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information, and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
**Apply Now**
Ready to join arenaflex's dynamic team and revolutionize customer service? Apply now and take the first step towards a rewarding career in insurance!
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