At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Hybrid Customer Service Representative on our Accounts Receivable team, you'll play a vital role in ensuring our clients receive top-notch support while navigating complex billing and payment processes. If you're passionate about helping others, thrive in a dynamic environment, and are eager to grow with a forward-thinking organization, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the medical and utility sectors. Our commitment to accuracy, empathy, and efficiency has earned us a reputation as a trusted partner for our clients. As a Hybrid Customer Service Representative, you'll be part of a talented team that's dedicated to making a difference in the lives of our clients and patients.
**Job Summary**
We're seeking a highly motivated and dedicated Hybrid Customer Service Representative to join our Accounts Receivable team in Harrisburg, PA. In this role, you'll begin with a 90-day in-person training period to ensure a smooth onboarding experience. After the training period, the position will transition to a fully remote work arrangement. As a Hybrid Customer Service Representative, you'll be responsible for conducting outbound reminder calls, monitoring self-pay accounts, and providing exceptional customer service to our clients.
**Responsibilities**
As a Hybrid Customer Service Representative, your key responsibilities will include:
* **Reminder Call Campaigns**: Conduct outbound reminder calls for patients and clients, primarily in medical and occasionally utility sectors, through predictive dialing and phone queue systems. These calls are often pre-collect notices for patient-responsible balances or impending service disconnections.
* **Self-Pay Monitoring**: Reach out to patients with late payments on their agreed plans, helping them to stay on track.
* **Client Knowledge**: Learn the unique procedures for each call center client, including resolution options, payment plan setup, charity eligibility, and mail-in/on-site payment instructions.
* **Client Communication**: Handle inbound and outbound calls with multiple client types, offering support and payment solutions tailored to each client's policies.
* **Remote System Access**: Navigate and access various client systems as needed.
* **Payment Processing**: Process credit card or check payments over the phone, entering them accurately to resolve client accounts.
* **Documentation and Support**: Send out requested statements and receipts, explain insurance coverage, gather insurance information for billing, and provide limited training to new employees working on similar accounts.
* **Client Coordination**: Complete and forward necessary forms (payment plans, insurance, etc.) to the Client Coordinator, ensuring accounts are managed within both State and Federal regulations.
* **Performance Metrics**: Meet established benchmarks for call volume, duration, and quality.
**Qualifications**
To succeed in this role, you'll need:
* **Local Residency**: Must be based in the Harrisburg, PA area due to the initial in-office training requirement.
* **Remote Work Comfort**: Comfortable with remote work after the initial 90-day period.
* **Customer Service Experience**: Prior experience in customer service or call center environments.
* **Excellent Communication Skills**: Excellent communication and interpersonal skills.
* **Technical Skills**: Ability to learn and work within multiple systems and client protocols.
* **Financial or Medical Billing Knowledge**: Familiarity with basic financial or medical billing a plus.
**What We Offer**
As a Hybrid Customer Service Representative at arenaflex, you'll enjoy:
* **Competitive Hourly Rate**: $17/hour
* **Hybrid Work Arrangement**: 90-day in-person training period followed by fully remote work arrangement
* **Opportunities for Growth**: Career growth opportunities and learning benefits to help you advance in your career
* **Collaborative Work Environment**: Collaborative and dynamic work environment with a talented team of professionals
* **Benefits Package**: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**How to Apply**
If you're passionate about helping others and eager to join a team that values accuracy, empathy, and efficiency, apply now to start making a difference. We'll give you an introductory phone call to discuss your qualifications and answer any questions you may have. Don't miss this opportunity to join our team and grow with arenaflex!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
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