At arenaflex, our vision is to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach new heights while growing our business to make a global impact. Our collaborative culture works together to make the ordinary exceptional.
Are you an exceptional listener who aims higher and reaches farther when it comes to challenges and solving problems? Can you act bold and be passionate with your impressive communication skills, empathy, and care for each person you speak with? Can you be one and help many in a way that provides a positive experience? Do you want to be different and be you, while learning more and taking action? If so, we want you to join our team today!
**About the Role:**
We are hiring an Experienced Customer Service Representative - Healthcare Specialist who will support US-based customers' healthcare benefits questions and concerns regarding their claims, deductibles, coverage, and more. You don't need a background in healthcare or insurance; just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.
**Responsibilities:**
* Answer inbound calls from US customers and address questions & concerns regarding their healthcare benefits.
* Handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information.
* Work closely with patients and conduct conversations on therapy changes on targeted medications.
* Knowledge in insurance, healthcare, requirements for dispensing, processing of referrals, and providing customer education and routine assessment and problem identification.
* Must understand HIPAA compliance, as well as ensuring that patients remain adherent and compliant to their specific therapies.
* Must be able to communicate between levels of professionals with engagement with Doctors' offices and Pharmacists.
* Ensure timely and accurate billing for unbilled claims and ensure account payment for outstanding balance while demonstrating excellent customer service to patients.
* Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors.
* Maintain supporting chronological notes that detail actions taken to resolve outstanding unbilled claims.
* Educate customers on online self-service for updates and help troubleshoot these self-services.
* Empathize and resolve concerns to simplify the customer's healthcare experience.
* Navigate through multiple computer applications with speed and accuracy.
* Adapt to learn new call types when business needs change and flex support in those areas.
**Work at Home Requirements:**
* High-speed internet with at least 25 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)
* Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network)
* Dedicated, quiet, and secured workspace with no distractions
* A USB Wired headset with noise-canceling microphone
**Additional Requirements:**
* 18+ years old & high school diploma/GED
* Entry-level position with a minimum of 6 months customer service experience
* Customer-focused personality & desire to help people
* Professional positive attitude & courteous telephone etiquette
* Full-Time schedule availability to meet business needs (Includes evenings and weekends)
* Willing to submit a drug test and background check
**Benefits & Perks:**
* $14-$15 per hour + overtime during peak needs
* Benefits Eligible After 60 Days
* Access Up To 50% Of Your Pay Immediately After Your Shift
* Health Insurance (Medical, Dental, Vision) & Other Benefits
* Pet Insurance
* Paid, Virtual Training
* Remote Work Environment
* Opportunity for Professional Development
**Career Growth Opportunities:**
At arenaflex, we believe in investing in our employees' growth and development. With six months of service, you'll be eligible to apply for new positions based on your skills, education, experience, and current job performance. Our employees have the opportunity to move into new roles, take on additional responsibilities, and advance their careers.
**Work Environment & Company Culture:**
arenaflex is a global leader in customer care services, partnering with top companies around the world to deliver exceptional customer experiences. Our global Fortune 500 clients rely on our expertise in customer care management to improve their customers' experience. We're proud of our collaborative culture, which empowers our employees to make a difference in the lives of others.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and making a difference in the lives of others, we want to hear from you! Apply now and join our team at arenaflex.
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