At careerzynith, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering exceptional customer experiences and helping us achieve our vision of making health insurance simple and accessible to all. We're committed to building a motivating and positive work environment, even in the midst of remote work, and we're excited to welcome dedicated and self-driven individuals to join our elite teams.
**About careerzynith**
careerzynith is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools have earned us numerous awards, and we're proud to be at the forefront of innovation in the health insurance industry.
**Why Join careerzynith?**
As a Remote Customer Service Representative, you'll enjoy a range of benefits that make working from home a breeze. Our full-time, seasonal temp-to-permanent roles offer a competitive base pay, with opportunities to earn enhanced rates based on attendance and performance. We also provide paid training, performance and attendance-based incentives, and a collaborative and supportive team environment. Plus, you'll have access to a range of benefits, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO).
**Essential Responsibilities**
As a Remote Customer Service Representative, you'll be responsible for:
* Handling inbound and outbound calls with the highest level of customer service experience consistently
* Managing customer accounts and providing technical support
* Entering application data accurately and efficiently
* Responding to online chat inquiries as assigned
* Interpreting and following defined procedures and policies
* Utilizing creative problem-solving skills to resolve customer issues
* Demonstrating flexibility and adaptability to changing projects and updates
* Managing time and tasks effectively, with a focus on multitasking and task prioritization
* Completing extensive self-study, training, and testing to ensure eligibility for certifications
* Adhering to regulated guidelines for communications via all channels
**Qualifications**
To succeed as a Remote Customer Service Representative, you'll need:
* Moderate to advanced computer skills, with a high level of comfort learning new technology
* A high level of professionalism, with excellent verbal and written communication skills
* Comfort working from home, with a dedicated, private, and secure workspace
* Self-motivation and a success-driven attitude
* A minimum internet speed of 35 mb/s, with a cable/fiber broadband internet connection and a hard-wired ethernet connection
* A personal laptop or desktop computer required for the training period
**Preferred Experience**
While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be a plus. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also highly valued.
**What We Offer**
As a Remote Customer Service Representative, you'll enjoy:
* Paid training to ensure your success in the role
* Full-time, seasonal temp-to-permanent roles with opportunities for growth and development
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home, with a collaborative and supportive team environment
* 401K match and individual coverage HRA (ICHRA)
* Paid time off (PTO)
**Compensation Details**
* Base Pay: $14.50 per hour
* Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
* Spanish Bilingual Base Pay: $15.50 per hour
* Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to register your interest and submit your application.
**Join careerzynith Today!**
At careerzynith, we're committed to building a team of dedicated and self-driven individuals who share our vision of making health insurance simple and accessible to all. If you're ready to take your career to the next level and join a dynamic and innovative company, we invite you to apply for this exciting opportunity.