**Job Summary:**
Join arenaflex, a leading provider of comprehensive waste management environmental solutions, as a Customer Service Representative in a full remote position. As a key member of our team, you will interact with customers via multi-channel customer service platforms, including phone, email, live chat, and self-service channels. Your primary responsibility will be to provide exceptional customer service, handle customer inquiries, and resolve issues in a timely and professional manner. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.
**About arenaflex:**
arenaflex is North America's largest comprehensive waste management environmental solutions provider. We are driven by commitments to put people first and achieve success with integrity. Our company, through its subsidiaries, provides collection, recycling, and disposal services to millions of residential, commercial, industrial, and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics, and renewable energy, we provide environmental solutions to and collaborate with our customers in helping them achieve their sustainability goals.
**Job Responsibilities:**
As a Customer Service Representative, you will be responsible for:
* Handling customer service inquiries and transactions independently and proficiently
* Demonstrating active listening skills and confirming understanding of customer needs, issues, and requests
* Using authorized systems to gather information, provide information, and/or update customer records
* Providing standard information and education regarding service options, charges, billing, and contracts
* Demonstrating ownership of the customer issue by providing one call resolution
* Making every reasonable attempt to resolve the customer's issue and exhausting all other solutions before escalating the customer's query
* Serving as an advocate for customers with repeat issues by engaging the right department and people within arenaflex
* Communicating concise and accurate information
* Listening for and identifying opportunities to cross-sell additional products and services
* Establishing customer accounts by negotiating and documenting service type, pricing, billing, and other required information
* Supporting other service lines when required
* Attempting to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
* Meeting or exceeding service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals
* Completing cross-training with Operations, Sales, and Billing
**Qualifications:**
To be successful in this role, you will need:
* A high school diploma or G.E.D (accredited)
* One (1) year of previous customer service experience (in addition to education requirement)
* Excellent verbal, written, and analytical skills
* Computer skills - MS Office
* Typing skills
* Professional phone etiquette
* Ability to multitask
* Ability to react well under pressure and treat others with respect
* Identifies and resolves problems in a timely manner
* Prioritizes and plans work activities
* Focuses on solving conflicts and listening to others without interrupting
* Is consistently at work and on time
* Works efficiently and effectively, both independently and as a team, to ensure exceeding call center's standards
* Balances team and individual responsibilities and helps build a positive team spirit
* Adapts and able to deal with frequent changes in the work environment
* Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
* Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner
**Work Environment:**
This is a full remote position, and you will be required to work from a private workspace in which you are able to work the entirety of your shift without interruptions or distractions. You will also need to have high-speed internet (minimum 50mbs download and 10mbs upload) and a computer that meets arenaflex's technical requirements.
**Benefits:**
arenaflex offers a competitive total compensation package, including:
* Medical, Dental, Vision, Life Insurance, and Short-Term Disability
* Stock Purchase Plan
* Company match on 401K
* Paid Vacation, Holidays, and Personal Days
* Opportunities for career growth and professional development
**How to Apply:**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you are the ideal candidate for this position. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an EEO/Affirmative Action Employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
**Training and Development:**
arenaflex offers comprehensive training and development programs to ensure that our employees have the skills and knowledge necessary to succeed in their roles. As a Customer Service Representative, you will participate in a 7-week virtual training program that will provide you with the knowledge and skills necessary to excel in this role.
**Career Growth Opportunities:**
arenaflex is committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to advance to leadership roles and take on new challenges within the company. We offer a range of career development programs, including training, mentorship, and coaching, to help you achieve your career goals.
**Company Culture:**
arenaflex is a company that values its employees and is committed to creating a positive and inclusive work environment. We believe in the importance of work-life balance and offer a range of benefits and programs to support our employees' well-being. We are a company that is passionate about making a difference in the communities we serve and are committed to sustainability and environmental stewardship.
**Compensation:**
The expected salary range for this position is $15.00 - $20.00 per hour. The specific salary offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
**Apply Now:**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you are the ideal candidate for this position. We look forward to hearing from you!
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