Introduction to blithequark
At blithequark, we are dedicated to making a positive impact on the lives of our customers and patients. As a leading healthcare and retail company, we strive to provide exceptional service and support to our communities. Our mission is to create more happy lives through better health, and we are committed to achieving this goal through our integrated healthcare, pharmacy, and retail services. With a long history of caring for communities, blithequark is proud to be a local health destination serving millions of customers every day.
Job Overview
We are seeking an experienced Customer Service Representative to join our team in a full-time remote capacity. As a key member of our team, you will be responsible for performing data entry tasks, patient enrollment, and providing exceptional customer service to our patients and clients. This is an exciting opportunity to work with a leading healthcare company and make a real difference in the lives of our customers.
Key Responsibilities
- Utilize blithequark's data entry techniques and rules to process new patient enrollments by entering information into the appropriate system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate to obtain missing prescription information and interpret medical abbreviations (SIG codes).
- Resolve all data entry issues related to exceptions.
- Handle communication with patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
- Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
- Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
- Provide support to Pharmacists, both those in the office and those in different locations.
- Identify and communicate issues to senior-level staff as appropriate.
Essential Qualifications
- High School Diploma or GED.
- Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
- Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and completing forms online.
- Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
- Ability to communicate effectively in writing and verbally.
- 18 years old or older.
Preferred Qualifications
- At least one year of pharmacy technician experience in a retail or call center environment.
- At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
- Fluency in Spanish and English.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a range of training and development programs to help you achieve your career goals, including ongoing training and education in pharmacy operations, customer service, and leadership skills.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in creating a work environment that is supportive, collaborative, and respectful of all employees. As a remote employee, you will be part of a virtual team that is dedicated to providing exceptional service to our customers. We offer a range of benefits and perks to support your well-being and work-life balance, including flexible working hours, paid time off, and access to employee discounts and rewards.
Compensation, Perks, and Benefits
We offer a competitive salary range of $27-$35 per hour, depending on experience. In addition to your salary, you will be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a range of perks and discounts, including employee discounts on our products and services, access to exclusive events and promotions, and opportunities for professional development and growth.
Conclusion
If you are a motivated and customer-focused individual who is passionate about healthcare and customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with blithequark, you will be part of a dynamic and supportive team that is dedicated to making a positive impact on the lives of our customers. Don't miss out on this opportunity to join a leading healthcare company and take your career to the next level. Apply now to become a part of the blithequark team!
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