At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're committed to creating a workplace culture that values teamwork, innovation, and customer satisfaction. Our company is a drug-free workplace and an equal opportunity employer, dedicated to diversity, equity, and inclusion.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Dallas, TX. As a Customer Service Representative, you'll be responsible for processing customer orders and inquiries, communicating with customers over phone, email, and chat, and helping customers navigate our website and online ordering. You'll also have the opportunity to become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and improve customer satisfaction
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Strong attention to detail and organizational skills
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking paths
**Work Environment and Company Culture**
* Our Dallas, TX location is a state-of-the-art facility with a collaborative and dynamic work environment
* We prioritize work-life balance and offer flexible scheduling options
* arenaflex is a family-owned company with a strong commitment to community involvement and social responsibility
* We're a diverse and inclusive workplace, dedicated to creating a culture of belonging and respect
**Compensation and Perks**
* Competitive hourly rate: $24 - $28 per hour
* Significant growth and earning potential!
* Includes $2 Shift Differential
* Opportunities for career advancement and professional growth
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to become a part of our arenaflex team in Dallas, TX.
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