At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers through various channels, including phone, email, and chat. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About careerzynith**
careerzynith is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible experience, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate careerzynith's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with colleagues to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Strong communication and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Basic computer skills and familiarity with customer relationship management (CRM) software
**Essential Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* High school diploma or equivalent; Bachelor's degree preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Basic computer skills and familiarity with CRM software
* Availability to work a variety of shifts, including evenings and weekends
**Preferred Qualifications**
* Experience with customer relationship management (CRM) software
* Familiarity with careerzynith's products and services
* Bilingual or multilingual skills
* Experience working in a team environment
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking paths
**Work Environment and Company Culture**
* careerzynith is a drug-free workplace
* EEO/AA Employer/Vet/Disabled
* We're committed to providing a safe and inclusive work environment for all employees
* We offer a variety of training and development opportunities to help you grow in your career
* We're passionate about delivering exceptional customer experiences and exceeding our customers' expectations
**Compensation and Perks**
* Pay from $24 to $28 per hour with significant growth and earning potential!
* Includes $2 Shift Differential
* Opportunities for advancement and career growth
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking paths
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding career at careerzynith.
Apply for the job now!