At arenaflex, we're on a mission to revolutionize the way we deliver healthcare services, making them more personal, convenient, and affordable for everyone. Our commitment to putting our heart into every moment of your health drives our passion for innovation and customer-centricity. As a Customer Service Representative – Community Resource Navigator, you'll play a vital role in transforming our culture and accelerating our ability to make a meaningful impact in the lives of our members.
**About arenaflex**
arenaflex is a leading healthcare company dedicated to delivering enhanced human-centric healthcare solutions. Our purpose is to bring our heart to every moment of your health, and we're committed to making a positive difference in the lives of our customers, colleagues, and communities. With a strong focus on innovation, customer experience, and employee development, we're creating a workplace culture that's empowering, inclusive, and supportive.
**Job Summary**
We're seeking an experienced Customer Service Representative – Community Resource Navigator to join our team in Florida. As a key member of our customer service team, you'll be responsible for performing inbound and outbound calls to members who need help finding local community resources to meet their social needs. Your passion for delivering exceptional customer service, combined with your ability to navigate complex community resources, will make you an invaluable asset to our team.
**Key Responsibilities**
- Perform inbound and outbound calls to members who need help finding local community resources to meet their social needs
- Utilize your knowledge of community resources to provide members with personalized support and guidance
- Collaborate with internal stakeholders to ensure seamless communication and coordination
- Develop and maintain a deep understanding of arenaflex's community resource offerings and services
- Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner
- Work closely with members to understand their unique needs and preferences, tailoring your support to meet their individual requirements
- Stay up-to-date on industry trends, best practices, and regulatory requirements to ensure compliance and excellence in customer service
**Essential Qualifications**
- A minimum of 12 months of customer service or service industry-related experience with proven customer service skills
- Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens
- Working knowledge of Microsoft products (Outlook, Excel, folders)
- Ability to provide a designated workspace free from noise and other distractions
- High-speed internet with the ability to hardwire via ethernet from cable modem to PC
- Bilingual preferred and must be able to pass language certification, if bilingual
**Preferred Qualifications**
- At least 1 year in a call center setting
- Inbound/outbound call center experience
- Knowledge of Medicaid
- Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply
- Strong communication skills (oral and written)
- Strong analytical and problem-solving skills
- Active listening proficiency
- Ability to be receptive to feedback and to embrace continuous improvement
- Positive attitude and strong interpersonal skills
- Ability to display empathy towards customers' needs and concerns
- Desire to contribute to building a positive team spirit
**Education**
- GED/High School Diploma
**Anticipated Weekly Hours**
- 40 hours per week
**Time Type**
- Full-time
**Pay Range**
- The typical pay range for this role is: $17.00 - $25.65
- This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
- The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
**Benefits**
- arenaflex offers a full range of medical, dental, and vision benefits to eligible employees.
- Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
- The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
- arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
- As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year.
**Career Growth Opportunities and Learning Benefits**
- arenaflex is committed to investing in the growth and development of our employees.
- We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your professional goals.
- Our company culture values continuous learning and professional development, and we encourage our employees to take ownership of their learning and growth.
**Work Environment and Company Culture**
- arenaflex is a dynamic and inclusive workplace culture that values diversity, equity, and inclusion.
- We're committed to creating a workplace environment that's supportive, empowering, and fun.
- Our team is passionate about delivering exceptional customer service and making a positive impact in the lives of our members.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a meaningful difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application by [03/17/2025]. We look forward to hearing from you!
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