At arenaflex, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center and provide exceptional support to our members nationwide. If you're passionate about delivering outstanding customer experiences and have a knack for navigating complex issues, we want to hear from you.
**About arenaflex**
arenaflex is a forward-thinking organization that's committed to revolutionizing the way healthcare is delivered. Our team of experts is dedicated to providing innovative solutions that empower individuals to take control of their health and well-being. As a customer service representative at arenaflex, you'll play a vital role in supporting our mission by providing exceptional support to our members.
**Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Answering incoming calls in a professional, accurate, timely, and courteous manner
* Ascertain the nature of the call and record information in the Communication Log
* Look up member information using proprietary arenaflex systems and provide information to the caller
* Forward logs requiring further research to the appropriate department
* Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
* Utilize appropriate resources, including those online, to provide timely responses
* Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
* Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
* Document all calls appropriately
* Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
* Respond to requests for internal and external customers and/or clients, as required
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent
* A minimum of one year of experience performing customer service duties; inbound call center experience is preferred
* Basic computer skills
* Strong verbal communication skills
**Core Competencies**
As a Customer Service Representative at arenaflex, you'll need to demonstrate:
* The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Excellent customer service skills to meet the needs and expectations of both internal and external customers
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* The ability to effectively organize, prioritize, multi-task, and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* The ability to exercise strict confidentiality in all matters
**Remote Work Considerations**
As a remote worker at arenaflex, you'll need to have:
* A stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed)
* A designated work area with company-provided technology equipment
**Benefits and Perks**
As a Customer Service Representative at arenaflex, you'll enjoy:
* Starting pay at $15/hour with potential for $16/hour within the first year, plus merit
* Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
* A comprehensive benefits package, including medical, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and professional development
**Work Environment and Company Culture**
As a remote worker at arenaflex, you'll have the flexibility to work from home and enjoy a dynamic and supportive work environment. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We're committed to creating a workplace that's inclusive, diverse, and respectful of all individuals.
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to creating a workplace that's inclusive and respectful of all individuals. We welcome applications from diverse candidates and are proud to be an employer of choice for individuals with disabilities and veterans.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for navigating complex issues, we want to hear from you. Please apply to this role by visiting our career center and submitting your application. We can't wait to hear from you!
**Contact Information**
If you have any questions or require accommodations during the application process, please contact our Human Resources Department at (800) 848-3555 x6702.
**Disclaimer**
arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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