At arenaflex, we're committed to delivering care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative Associate, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Join our team and make an impact on the communities we serve as you help us advance health equity on a global scale.
**About arenaflex**
arenaflex is a global organization that's dedicated to improving health outcomes by providing comprehensive benefits, career development opportunities, and a culture guided by diversity and inclusion. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our mission.
**Job Summary**
As a Customer Service Representative Associate, you'll work in a call center environment under supervision to receive and process inbound calls from patients, providers, and other medical staff. You'll execute outbound calls or electronic tasks to assist with providing medical-related services, assist callers with appointment scheduling, prescriptions refills, facility locations, and lab results, and resolve routine to complex issues.
**Primary Responsibilities**
* Accepts and directs all incoming calls into the computerized PBX system, with a goal of answering 95% of calls within five rings or less.
* Acts as a physician's answering service for arenaflex.
* Documents all calls with 100% accuracy.
* Connects personnel to callers as requested with 95% accuracy.
* Adheres to phone scripting and relays information telephonically with 95% accuracy.
* Performs critical/emergency tasks according to department policy with 100% accuracy.
**Work Environment and Schedule**
This is a full-time role, 40 hours per week, working a variable schedule that can include days, evenings, nights, and weekends, including holidays to support our 24/7 business operations. You'll have the flexibility to work remotely from your home office, and we'll provide you with the necessary tools and training to succeed in this role.
**Training and Development**
You'll receive 2 days of onsite training and a total of 2 weeks of onsite training, with hours from 8:00 am - 4:30 pm PST, Monday - Friday. During this time, you'll learn about our systems, processes, and culture, and you'll have the opportunity to ask questions and get feedback from our experienced team members.
**Requirements**
* High School Diploma/GED or equivalent work experience
* Must be 18 years of age or older
* 1+ years of customer service experience with analyzing and solving customer problems
* 6+ months of experience working in a call center environment
* Basic proficiency with Windows PC applications, including the ability to learn new and complex computer system applications
* Flexibility to work a full-time variable schedule, on a mixture of days, evenings, overnight, and weekends, including holidays to support our 24/7 business operations
**Preferred Qualifications**
* 1+ years of experience working in a healthcare environment in a call center or front desk position
* Knowledge of insurance products
**Telecommuting Requirements**
* Reside within a reasonable distance from our Las Vegas office
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills**
* Oral and written communication skills
* Ability to demonstrate customer service and friendly telephone etiquette
* Listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills
* All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
**Compensation and Benefits**
The hourly range for this role is $16.00 to $23.94 per hour, based on several factors, including local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, you'll receive a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements).
**Diversity, Equity, and Inclusion**
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Why Join arenaflex?**
At arenaflex, we're passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our mission. As a Customer Service Representative Associate, you'll have the opportunity to:
* Make a real difference in the lives of our customers
* Work in a dynamic and fast-paced environment
* Develop your skills and knowledge in a supportive and collaborative team
* Enjoy a comprehensive benefits package and competitive compensation
* Be part of a global organization that's dedicated to improving health outcomes
**How to Apply**
If you're passionate about customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application.
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