Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative Associate, you will play a vital role in directly improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. arenaflex is a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
**About the Role:**
Working in a call center environment under supervision, you will receive and process inbound calls from patients, providers, and other medical staff. You will execute outbound calls or electronic tasks to assist with providing medical-related services. Your responsibilities will include assisting callers with appointment scheduling, prescriptions refills, facility locations, and lab results. You will resolve routine to complex issues, ensuring that all calls are documented with 100% accuracy.
**Primary Responsibilities:**
* Accepts and directs all incoming calls into the computerized PBX system, with a goal of answering 95% of calls in five rings or less.
* Acts as a physician's answering service for arenaflex.
* Documents all calls with 100% accuracy.
* Connects personnel to the caller as requested with 95% accuracy.
* Adheres to phone scripting and relays information telephonically with 95% accuracy.
* Performs critical/emergency tasks according to department policy with 100% accuracy.
**Work Environment and Culture:**
As a Customer Service Representative Associate at arenaflex, you will be part of a dynamic team that values diversity, inclusion, and collaboration. You will work in a fast-paced call center environment, where you will have the opportunity to develop your skills and advance your career. arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and equity stock purchase program.
**Telecommuting Requirements:**
* Reside within a reasonable distance from arenaflex's Las Vegas office.
* Ability to keep all company-sensitive documents secure (if applicable).
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
* Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
**Essential Qualifications:**
* High School Diploma/GED or equivalent work experience.
* Must be 18 years of age or older.
* 1 year of customer service experience with analyzing and solving customer problems.
* 6 months of experience working in a call center environment.
* Basic proficiency with Windows PC applications, including the ability to learn new and complex computer system applications.
* Flexibility to work a full-time variable schedule, including days, evenings, overnight, and weekends, including holidays to support arenaflex's 24/7 business operations.
**Preferred Qualifications:**
* 1 year of experience working in a healthcare environment in a call center or front desk position.
* Knowledge of insurance products.
**Soft Skills:**
* Oral and written communication skills.
* Ability to demonstrate customer service and friendly telephone etiquette.
* Listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills.
* All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy.
**Compensation and Benefits:**
arenaflex offers a competitive hourly rate, with a range of $16.00 to $23.94 per hour, based on local labor markets, education, work experience, certifications, and other factors. In addition to your salary, arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and equity stock purchase program.
**Diversity, Equity, and Inclusion:**
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
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**About arenaflex:**
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health, which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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