At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Phone Representative in our Fitness Service and Sales Department, you'll play a vital role in shaping the arenaflex brand by providing top-notch support to our customers. If you're a people person with a passion for helping others, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and growing company that's revolutionizing the fitness industry with innovative solutions and services. Our commitment to excellence, teamwork, and customer satisfaction has earned us a reputation as a leader in our field. As a remote in-home Customer Service Phone Representative, you'll be part of a talented team that's dedicated to delivering exceptional results and making a real difference in people's lives.
**Job Summary**
We're seeking an experienced Customer Service Phone Representative to join our Fitness Service and Sales Department on a part-time basis. As a key member of our team, you'll be responsible for providing exceptional customer service, resolving issues, and promoting our services to existing and potential customers. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
As a Customer Service Phone Representative, you'll be responsible for:
* Delivering exceptional service as the first point of contact to our customers
* Answering inbound phone calls, identifying and resolving caller needs, and providing information with amazing customer service
* Making outbound appointment setting calls from already generated inquiries
* Maintaining accurate and useful database records
* Managing and monitoring SMS (texting platform) and delivering the same amazing customer service as taking calls
* Answering questions about the product details, the company, and issues about accounts for the customers
* Performing basic account maintenance activities
* Meeting Quality Assurance Requirements and other key performance metrics
**Essential Duties and Responsibilities**
To succeed in this role, you'll need to:
* Have a designated and approved in-home workspace
* Have a secondary workspace in case your approved home space has technical difficulties
* Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
* Receive inbound calls
* Place outbound follow-up calls
* Answer SMS messages
* Answer questions about the product details, the company, and issues about accounts for the customers
* Perform basic account maintenance activities
* Meet Quality Assurance Requirements and other key performance metrics
**Specific Knowledge, Skills, and Abilities**
To excel in this role, you'll need:
* Excellent interpersonal, written, and oral communication skills
* Ability to type 40 wpm+
* Ability to work on a computer for extended hours as scheduled
* Ability to speak on the phone and send follow-up emails for extended hours as scheduled
* Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
* Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
* Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
* Previous call center experience preferred
* Ability to learn and navigate new software quickly
* Previous telesales experience a plus, but not required
* Fitness industry experience a PLUS!
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Phone Representative, you'll have access to:
* Comprehensive training programs to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* A supportive and collaborative work environment that encourages learning and development
* A competitive benefits package that includes:
* Competitive Base Wages
* Group Healthcare Plan
* Paid Time Off
* Company Training
* Career Advancement Opportunities
**Work Environment and Company Culture**
As a remote in-home Customer Service Phone Representative, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. We're passionate about delivering exceptional customer experiences and making a real difference in people's lives.
**Availability and Schedule**
We're looking for candidates who are available to work Monday-Friday between 9am-10pm EST and Saturday & Sunday 11am-8pm EST with part-time availability up to 25-30 hours per week. You must possess the ability to be accountable to your shifts, coworkers, and the business.
**How to Apply**
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
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