At arenaflex, we are committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers. As a Customer Service Parcel Specialist, you will play a vital role in ensuring the smooth operation of our in-center parcel management operation, providing top-notch customer service, and exceeding customer expectations.
**About arenaflex**
arenaflex is a leading provider of business services, including shipping, printing, and business solutions. We pride ourselves on our commitment to quality, customer satisfaction, and employee development. Our team members are the backbone of our organization, and we strive to create a work environment that is inclusive, supportive, and empowering.
**Job Summary**
We are seeking an experienced Customer Service Parcel Specialist to join our team at arenaflex. As a key member of our in-center parcel management operation, you will be responsible for coordinating the inbound and outbound package activities, providing exceptional customer service, and ensuring the efficient processing of packages. If you are a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Coordinate the inbound and outbound package activities, including receiving, processing, staging, and delivering packages from the venue/center
* Utilize electronic last mile tracking systems to ensure accurate and efficient package handling
* Provide exceptional customer service, including anticipating customer needs, suggesting alternatives, and problem-solving
* Assemble parcels and prepare goods for shipping, including wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Utilize pallet jacks and other large package handling equipment to move and lift packages of any weight
* Follow all Equipment Safety and Package Security guidelines to ensure a safe and secure working environment
* Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
* Maintain high levels of customer service, including setting priorities of customer requests and resolving customer service issues or refunds
* Employ investigative research for mis-labeled packages and troubleshoot routine equipment problems
* May provide leadership on assigned shifts and direct work of other team members
* Perform multiple tasks at the same time and follow instructions of supervisors and assist other team members in performing center functions
* Collate, sort, and organize communications and other forms of information provided by customers and the venue
* Assist in the training of center team members and operate the point of sale terminal (POS) to ensure package handling fees are collected
* Perform daily close-out procedures on POS and may assist team members in goal setting and skill development
* Performs administrative duties, including bidding, ordering supplies, and inventory control
* May operate photocopy, binding, and other business center equipment and take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
**Essential Qualifications and Requirements**
* High School Diploma or equivalent education required
* Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
* Proven strong organization and planning skills
* Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment
* High integrity individuals who present a professional image through effective written and verbal communication skills
* Excellent team building and collaborative skills; ability to develop strong customer relationships
* Strong problem-solving skills
* Ability to accurately translate and record information into electronic tracking systems with 100% accuracy
* Proficiency with computer systems and ability to learn new software applications quickly
* Ability to pass an OSHA certification for any equipment in the center calling for such certification
* Ability to move 75 pounds unassisted and maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
* Physical stamina to walk up to 10 miles per shift
**Preferred Qualifications**
* Experience working in a fast-paced environment with minimal supervision
* Ability to work in a team environment and provide leadership on assigned shifts
* Strong problem-solving skills and ability to think critically
* Excellent communication and interpersonal skills
* Ability to adapt to changing priorities and deadlines
* Experience working with electronic tracking systems and software applications
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team members are the backbone of our organization, and we strive to provide opportunities for growth and development. We offer a competitive compensation package, including a salary, benefits, and opportunities for advancement.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a salary, benefits, and opportunities for advancement. Our benefits package includes:
* Competitive salary
* Comprehensive health insurance
* 401(k) retirement plan
* Paid time off and holidays
* Opportunities for advancement and professional development
**How to Apply**
If you are a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex Careers Website]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.
**Accommodations**
arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [
[email protected]](mailto:
[email protected]).
**Fair Chance Hiring**
arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
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