Join arenaflex, a leading provider of break time solutions, as we continue to transform the industry with our innovative approach to food, service, and experience. As a Customer Service Manager – Coffee Services, you will play a vital role in driving customer satisfaction, retention, and revenue growth. If you're passionate about delivering world-class service, have a knack for building strong relationships, and are eager to grow with a dynamic team, we want to hear from you.
**About arenaflex**
arenaflex brings break time to everyone by combining food, service, and experience backed by industry-leading technology. Our solutions include markets, office coffee and snacks, unattended retail, and culinary. At arenaflex, our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. We're committed to creating a better workplace and connecting employees through our innovative solutions.
**Job Summary**
As a Customer Service Manager – Coffee Services, you will be responsible for leading our customer service efforts in Pembroke Park, FL. You will work closely with our branches, clients, and internal teams to ensure exceptional customer experiences, drive revenue growth, and maintain compliance with local and national account standards. If you're a results-driven professional with a passion for customer service, we encourage you to apply.
**Key Responsibilities**
* Conduct site visits to ensure customer satisfaction and retention
* Assist branches with grand openings, including training and onboarding
* Ensure compliance with local and national account standards, review corporate compliance reporting, and develop action plans to improve SSS/control V-9 (food waste, o/s, etc.)
* Develop and implement account-level incremental sales plans with local management, track performance, and increase profitability (Owners Business Plan)
* Coordinate efforts to improve customer retention and client experience at the point of sale
* Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
* Drive compliance to merchandising standards
* Assess performance by location through audit reports (Quarterly District Evaluations)
* Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment
**Preferred Qualifications**
* A Bachelor's degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable
* 3 years of driving experience required
* Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
* Preferred 1-2 years of experience in a customer service position, or a minimum of 1 year of related experience
* Route management, retail, and merchandising experience is preferred
* Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
* Coffee/refreshment industry experience preferred
* Excellent communication skills required
* Must be able to travel to client sites
* Must be passionate about providing world-class service to our clients and customers
* Must be able to lift 50 lbs. on a consistent basis
**Essential Skills and Competencies**
* Strong customer service skills, with a focus on building strong relationships and driving customer satisfaction
* Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders
* Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects
* Ability to travel to client sites, with a valid driver's license and good driving record
* Strong knowledge of coffee and refreshment industry trends and best practices
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program, with opportunities for professional development and growth
* Collaborate with a dynamic team of customer service professionals, with a focus on sharing best practices and driving innovation
* Participate in regular performance reviews and feedback sessions, with opportunities for growth and advancement
* Access to a range of learning resources, including online training modules, workshops, and conferences
**Work Environment and Company Culture**
* arenaflex is a fast-paced and dynamic work environment, with a focus on innovation and customer satisfaction
* Collaborate with a diverse team of professionals, with a focus on building strong relationships and driving results
* Participate in regular team-building activities and social events, with a focus on building a positive and inclusive work culture
* Enjoy a range of benefits, including medical, dental, vision, and life insurance, as well as a retirement plan and paid time off
**Compensation, Perks, and Benefits**
* Competitive salary and bonus opportunities
* Comprehensive benefits package, including medical, dental, vision, and life insurance
* Retirement plan and paid time off
* Access to a range of perks and benefits, including a discount marketplace, health and wellness programs, and commuter benefits
* Opportunities for professional development and growth, with a focus on building a strong and diverse team
**How to Apply**
If you're a motivated and results-driven professional with a passion for customer service, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
**Disclaimer**
This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.
**Applications are accepted on an ongoing basis.**
arenaflex maintains a drug-free workplace.
Associates at arenaflex are offered many fantastic benefits, including:
* Medical
* Dental
* Vision
* Life Insurance/ AD
* Disability Insurance
* Retirement Plan
* Paid Time Off
* Holiday Time Off (varies by site/state)
* Associate Shopping Program
* Health and Wellness Programs
* Discount Marketplace
* Identity Theft Protection
* Pet Insurance
* Commuter Benefits
* Employee Assistance Program
* Flexible Spending Accounts (FSAs)
* Paid Parental Leave
* Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1420826
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