At arenaflex, we're on a mission to revolutionize the way we approach customer service in the collision repair industry. As a Customer Service Consultant, you'll play a vital role in delivering exceptional experiences to our customers, ensuring their vehicles are repaired to the highest standards, and exceeding their expectations every step of the way. If you're passionate about providing world-class customer service, have a knack for problem-solving, and are eager to learn the ins and outs of the collision repair industry, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of collision repair services, dedicated to delivering exceptional results and building long-lasting relationships with our customers. Our team of experts is passionate about what we do, and we're committed to making a positive impact in our communities. With a strong focus on customer satisfaction, we're constantly looking for ways to innovate and improve our services. If you're looking for a career that's challenging, rewarding, and full of opportunities for growth, join us at arenaflex!
**Key Responsibilities**
As a Customer Service Consultant, you'll be responsible for:
* Greeting customers in person or on the phone, determining their needs, and providing guidance and assistance as required
* Assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, and preparing paperwork
* Performing active customer deliveries while effectively communicating with customers, clients, teammates, and vendors
* Ensuring correct and efficient repairs while adhering to all arenaflex Standard Operating Procedures, insurance partners, and industry guidelines/standards
* Collaborating with the team to resolve customer complaints and concerns in a timely and professional manner
* Maintaining accurate records and reports, and providing regular updates to management and customers
**Benefits of Joining arenaflex**
* Benefits from day one: Immediately eligible for medical, dental, and vision
* Industry Comparable Pay – Paid weekly and eligible for overtime
* Paid Vacation & Holidays – Can begin accruing day 1
* Career growth opportunities – we promote from within!
* A career for life: You'll gain hands-on experience within a production shop
* Opportunities for professional development and training
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance
**Requirements**
* 2+ years of customer-facing experience; sales experience a plus
* Must have a valid driver's license and be eligible for coverage under our company insurance policy
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong communication and interpersonal skills
* Ability to lift objects over 50 lbs and perform consistent physical activity
**Abilities/Skills/Knowledge**
* Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting
* Passion for learning the collision industry
* Ability to understand instructions – written and verbal
* Can prioritize competing tasks and adapt easily to a fast-paced environment
* Must be able to provide personable, friendly "World Class" customer service to internal and external customers
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in Microsoft Office and other software applications
**Career Growth Opportunities**
At arenaflex, we believe in promoting from within and providing opportunities for career growth and development. As a Customer Service Consultant, you'll have the chance to learn from experienced professionals, take on new challenges, and advance your career in a dynamic and supportive environment. Whether you're interested in moving into a leadership role, specializing in a particular area of the business, or exploring new opportunities, we'll support you every step of the way.
**Work Environment and Company Culture**
Our San Angelo location is a state-of-the-art facility that's equipped with the latest technology and tools. Our team is passionate about what we do, and we're committed to making a positive impact in our communities. We believe in fostering a culture of respect, inclusivity, and open communication, where everyone feels valued and supported. If you're looking for a work environment that's collaborative, dynamic, and full of opportunities for growth, join us at arenaflex!
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Paid vacation and holidays
* Opportunities for professional development and training
* Recognition and rewards for outstanding performance
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are eager to learn the ins and outs of the collision repair industry, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career in the collision repair industry.
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