At arenaflex, we're on a mission to revolutionize the way we interact with our customers and partners. As a Customer Service Communications Consultant, you'll play a pivotal role in shaping the experience of our front-line teams and partner organizations. If you're a creative and analytical professional with a passion for communication, leadership, and customer service, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower our customers to succeed. With a strong commitment to customer satisfaction and employee engagement, we're dedicated to creating a work environment that fosters growth, collaboration, and excellence. Our team of experts is passionate about delivering exceptional results and making a meaningful impact in the lives of our customers and partners.
**Job Summary**
As a Customer Service Communications Consultant at arenaflex, you'll be responsible for designing and delivering effective communication strategies that keep our front-line teams informed and engaged. You'll act as a liaison between the front lines and executive leadership, leveraging your creativity and analytical skills to develop compelling communication campaigns and ensure that messaging is impactful and actionable. If you're a strategic thinker with excellent communication and leadership skills, we encourage you to apply for this exciting opportunity.
**Responsibilities**
As a Customer Service Communications Consultant at arenaflex, your key responsibilities will include:
* **Designing and Delivering Effective Communication Strategies**: Develop and implement communication plans that meet the needs of our front-line teams and partner organizations. Ensure that messaging is clear, concise, and actionable, and that our teams are equipped to deliver exceptional customer service.
* **Collaborating with Cross-Functional Teams**: Work closely with our creative agency, contact center partners, and back-office teams to build and oversee our governance approach and communication calendar. Foster strong relationships with our partner senior leadership team across all four partners and six sites to ensure that our agents are set up for success in serving our customers across Value brands.
* **Developing Communication Playbooks**: Partner with our teams to develop a new customer service communications playbook that outlines best practices and guidelines for effective communication.
* **Driving Measurable Content Delivery**: Develop and implement a thoughtful, engaging, and measurable content delivery approach to ensure that messaging is received and acted upon. Manage our communications scorecard and track impressions, engagement, and action by medium and channel to make effective enhancements to our approach.
* **Creating Compelling Executive Communications**: Develop and deliver compelling and well-supported executive communications that communicate trends, successes, and opportunities within our sites.
* **Overseeing Communication Tools and Protocols**: Act as the voice of the partner and agent to ensure that our communications tools, protocols, and methods are effective and meet the needs of our teams.
**Requirements**
To be successful in this role, you'll need:
* **Four or More Years of Relevant Experience**: Demonstrated through work experience and/or military experience.
* **Strong Communication and Leadership Skills**: Proven ability to communicate effectively with diverse audiences and lead cross-functional teams.
* **Analytical and Problem-Solving Skills**: Ability to analyze complex problems and develop creative solutions.
* **Project Management Skills**: Proven ability to manage multiple projects and prioritize tasks effectively.
**Nice-to-Haves**
* **Experience Leading a Team**: Proven experience leading a team and driving results.
* **Critical Leadership Skills**: Experience in critical leadership skills such as planning, prioritization, communication, and project management.
**Benefits**
As a valued member of our team, you'll enjoy a range of benefits, including:
* **401(k) Plan**: A comprehensive retirement savings plan to help you plan for your future.
* **Adoption Assistance**: Support for adopting children and building your family.
* **Health Insurance**: Comprehensive health insurance to protect you and your loved ones.
* **Paid Time Off**: Generous paid time off to relax and recharge.
* **Parental Leave**: Support for new parents and caregivers.
* **Tuition Reimbursement**: Opportunities to pursue further education and career development.
**How to Apply**
If you're a motivated and results-driven professional with a passion for customer service and communication, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
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