At arenaflex, we're revolutionizing the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Service Call Center Representatives. As a key member of our sales team, you'll be the voice of arenaflex, providing exceptional customer service and driving sales growth through consultative approaches.
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to delivering innovative solutions that empower our customers to stay connected. With a rich history of innovation and a commitment to excellence, we're shaping the future of customer service and sales. As a Premier Service Consultant, you'll be part of a dynamic team that's passionate about delivering outstanding customer experiences and driving business growth.
**How You'll Make an Impact**
As a Customer Service Call Center Representative, you'll be at the forefront of providing solutions to prospective and existing customers, optimizing their service experience, driving satisfaction, and loyalty. Your key responsibilities will include:
* Handling new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
* Addressing existing customer needs, including billing and payment, plan changes, upgrades, and technical support
* Providing effective and timely resolutions for customers and delivering personalized recommendations for our latest products and services
* Identifying upsell opportunities and making recommendations to right-fit customers with the latest technology, services, and offers
* Working in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
**What Your Day-to-Day Will Look Like**
* You'll work in a dynamic, customer-centric environment that's always evolving
* You'll use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
* You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
* When issues arise, you'll step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
* You'll work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service
**What You Can Look Forward to**
* Paid training and additional resources to support your success in your new role as an arenaflex Premier Service Consultant
* Competitive hourly rate, starting at $16.40/hour (and up), plus up to $3,000 in commissions monthly if all sales goals are met
* Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short-term and long-term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
**What We're Looking for**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential; specific job assignments may require day, evening, weekend, or holiday hours; occasional overtime may be required
* Ability to work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
**WFH Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities and Learning Benefits**
As a Premier Service Consultant at arenaflex, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a focus on career growth and development, you'll have the opportunity to:
* Develop your skills and expertise in customer service, sales, and technology
* Take on new challenges and responsibilities as you grow in your role
* Collaborate with a dynamic team of professionals who are passionate about delivering outstanding customer experiences
* Participate in ongoing training and development programs to stay up-to-date on the latest industry trends and best practices
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on a foundation of:
* Respect and empathy for our customers and colleagues
* A passion for innovation and continuous improvement
* A commitment to excellence and customer satisfaction
* A focus on diversity, equity, and inclusion
* A culture of open communication and collaboration
**How to Apply**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of talented professionals who are shaping the future of customer service and sales.
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**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing a work environment that's inclusive, respectful, and free from discrimination.
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