At arenaflex, we're dedicated to creating a culture of belonging and fostering an inclusive environment where everyone can thrive. As a leading retail grocery company, we empower our associates to be their authentic selves and provide exceptional customer experiences. If you're passionate about delivering top-notch customer service and working in a dynamic retail environment, we invite you to join our team as a Customer Service Associate in Haines City, FL.
**Job Overview:**
As a Customer Service Associate at arenaflex, you'll play a vital role in increasing customer confidence and loyalty by providing accurate, fast, and friendly customer service desk and media services. You'll be responsible for resolving customer concerns or escalating them to the appropriate level of management, ensuring that every customer leaves our store with a positive experience. If you're a people person with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you!
**Primary Responsibilities & Accountabilities:**
* Provide continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous, and friendly manner.
* Address customer issues/complaints and resolve to full satisfaction of the customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
* Coordinate daily store cash and accounting functions in accordance with company guidelines, policies, and procedures and management instruction.
* Maintain knowledge of front-end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
* Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed, and cash maintenance requirements are performed.
* Troubleshoot problems with front-end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
* Stock front-end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
* Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
* Maintain confidentiality of information.
* Put up discarded or returned merchandise.
* Perform cashier associate duties, as necessary.
* Perform pricing duties, as necessary.
* Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
* Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy.
* Perform other job-related duties as assigned.
**Qualifications:**
* Must be 18 years of age.
* High school diploma or equivalency.
* Ability to read, write, and speak English proficiently.
* Ability to understand and follow English instructions.
* Authorization to work in the United States or the ability to obtain the same.
* Successful completion of pre-employment drug testing and background check.
**Preferred Qualifications:**
* Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
* Possess a proficient working knowledge of office, front-end systems, and equipment.
* Possess proficient computer skills.
* Possess demonstrated skills in the ability to perform and deliver customer service expectations.
* Demonstrate good organizational skills.
* High standard of integrity and reliability.
**Required Behaviors:**
* Lives the Values by embracing the essence of the company, demonstrating a commitment to the company's goal and values.
* Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
* Business-driven, showing passion for the business, delivering results consistently.
* Customer-orientated, by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
* People Passion, through consistently treating others with respect and dignity.
**Knowledge, Skills, Abilities:**
* Compliance with all company policies and procedures.
* Must complete service training within sixty (60) days of position start date.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and inclusive work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive training and support to ensure your success.
**How to Apply:**
If you're passionate about delivering exceptional customer service and working in a dynamic retail environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone can thrive.
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