At arenaflex, we're a global marketer of branded footwear, apparel, and accessories, with a presence in over 200 countries and territories. Our diverse portfolio includes iconic brands such as Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Our mission is to empower, engage, and inspire our consumers – every step of the way.
As a Customer Service Associate at arenaflex, you'll play a vital role in achieving our Corporate Customer Service vision. You'll be the face of our company, communicating with and relating to customers, understanding and solving their needs, gaining their respect and trust, and assisting in their growing business. If you're passionate about delivering exceptional customer experiences, we want to hear from you!
**About the Role**
As a Customer Service Associate, you'll be responsible for servicing retail customers by answering questions, dealing with inquiries, taking orders, handling shipping and receiving issues, addressing quality complaints, stock availability, and entering and editing orders to meet customer needs. You'll also handle outside calls by routing to appropriate areas or taking messages to ensure necessary responsiveness.
**Key Responsibilities**
* Service retail customers by answering questions, dealing with inquiries, taking orders, handling shipping and receiving issues, addressing quality complaints, stock availability, and entering and editing orders to meet customer needs.
* Handle outside calls by routing to appropriate areas or taking messages to ensure necessary responsiveness.
* Use sound judgment when making decisions, utilizing the brand/divisional sign-off matrix.
* Resolve and interpret periodical reports, such as Open Orders, Past Cancel, and Orders Held reports.
* Interact regularly with Vendor Relations and the Distribution Center to resolve shipping, handling, and routing questions or problems.
* Develop and maintain a professional relationship with assigned accounts.
* Perform duties consistent with the Company's AAP/EEO goals and policies.
* Perform other duties as required/assigned by manager.
**Knowledge, Skills, and Abilities Required**
* High school diploma or GED; Associate degree a plus
* Prior experience in a business/customer service environment
* Ability to problem solve, handle multiple tasks, and be highly organized
* Ability to work in a fast-paced environment and balance between quality and quantity of work
* Ability to anticipate problems and take appropriate action
* Ability to make decisions based upon experience, analysis, and judgment
* Accountable for execution of daily tasks to effectively manage an assigned order base and to facilitate the timely shipment of orders
* Must understand, practice, and provide "best in class" customer service to our retailers
* Ability to speak and write in Spanish and/or French a plus
**What We Offer**
* Competitive salary range: $14.80 - $19.43
* Opportunities for career growth and professional development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to exclusive employee discounts and perks
**About arenaflex**
arenaflex is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer, aiming to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now! Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
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