At arenaflex, we are dedicated to providing exceptional customer experiences that exceed our members' expectations. As a key member of our remote customer service team, you will play a vital role in delivering top-notch service, ensuring customer satisfaction, and upholding our organization's commitment to quality, stewardship, and customer experience.
**About arenaflex**
arenaflex is a leading provider of health and wellness services, dedicated to empowering individuals and families to achieve optimal health and well-being. Our mission is to deliver innovative, patient-centered solutions that foster a culture of care, compassion, and excellence. As a remote customer service associate, you will be part of a dynamic team that is passionate about making a positive impact in the lives of our members.
**Job Summary**
We are seeking an experienced customer service associate to join our remote team, providing exceptional service to our members across the state of Florida. As a per diem remote opportunity, you will have the flexibility to work from home, while enjoying the benefits of a dynamic and supportive work environment. If you are a customer-focused individual with excellent communication skills, a passion for delivering exceptional service, and a commitment to quality and stewardship, we encourage you to apply.
**Key Responsibilities**
As a customer service associate, you will be responsible for:
* Providing accurate and professional service to customers, adhering to department policies and procedures
* Responding to customer inquiries, researching, and documenting plan information related to covered benefits, eligibility, enrollment, participating providers, claims payments, and premium billing
* Assisting customers in a caring and knowledgeable manner, representing arenaflex as a skilled healthcare professional
* Handling incoming sales inquiries from prospective customers, answering basic questions, and referring to licensed sales agents for closure
* Providing assistance with customer service walk-in members in a timely and efficient manner
* Meeting individual call center performance standards as determined by management
* Participating in special projects as requested or approved by management
**Essential Qualifications**
To be successful in this role, you will need:
* A high school diploma, G.E.D., or equivalent experience; some college preferred
* One year of related work experience in a call center or customer service environment interacting with customers
* Ability to work the designated shift and overtime as needed
* Ability to talk and type at the same time, communicate effectively while multitasking, and navigate through multiple screens and computer applications
* Intermediate to advanced computer skills, including Microsoft Applications
* Ability to accurately type 45 words per minute while speaking with a customer on the phone
* Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English
* Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at Health First CFL
**Preferred Qualifications**
* Prior experience in the health and wellness industry
* Certification in customer service or a related field
* Experience working in a fast-paced, dynamic environment
* Strong knowledge of customer care processes and techniques
**Skills and Competencies**
To excel in this role, you will need:
* Excellent verbal, interpersonal, and written communication skills
* Superior customer service telephone skills, including active listening and questioning skills
* Basic math, analytical, and problem-solving skills
* Ability to think critically to define issues, identify risks, and propose outcomes
* Maintaining a high level of motivation, initiative, and accountability
* Organization, prioritization, and time management
* Ability to interact professionally and work effectively as a team with all levels of employees and management
* Handling multiple tasks, often within limited time frames
* Excellent attendance and ability to work a flexible schedule
**Work Environment and Company Culture**
As a remote customer service associate, you will have the flexibility to work from home, while enjoying the benefits of a dynamic and supportive work environment. arenaflex is committed to fostering a culture of care, compassion, and excellence, where our employees feel valued, respected, and empowered to make a positive impact in the lives of our members.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision coverage
* Paid time off and holidays
* Flexible scheduling and remote work options
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates, including individuals with disabilities, veterans, and members of underrepresented communities.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please contact our recruitment team at [insert contact information]. We look forward to hearing from you!
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