At arenaflex, we're passionate about creating a world-class customer experience that sets us apart from the rest. As an Experienced Customer Service Associate, you'll play a vital role in bringing this vision to life. If you're a people person with a passion for delivering exceptional service, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare and retail organization dedicated to improving the lives of our customers and patients. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team of dedicated professionals is driven by a shared purpose: to make a meaningful difference in the lives of those we serve.
**Job Summary**
As an Experienced Customer Service Associate, you'll be the face of arenaflex in our Saint Anthony, MN store. You'll be responsible for delivering a distinctive and delightful customer experience, providing exceptional service, and ensuring that every customer leaves our store feeling valued and satisfied. If you're a team player with a passion for customer service, we want to hear from you!
**Key Responsibilities**
* Models and delivers a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.
* Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
* Recommends items for sale to customers and recommends trade-up and/or companion items.
* Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
* Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
* Implements Company asset protection procedures to identify and minimize profit loss.
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
* Completes resets and revisions as directed.
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
* Has working knowledge of store systems and store equipment.
* Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
* Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complies with all company policies and procedures; maintains respectful relationships with coworkers.
**Training & Personal Development**
* Attends training and completes PPLs requested by Manager or assigned by corporate.
* Participates in ongoing training and development opportunities to enhance skills and knowledge.
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
* Requires willingness to work flexible schedule, including evenings and weekend hours.
**Preferred Qualifications**
* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with arenaflex.
* Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico).
* Requires willingness to work flexible schedule, including evenings and weekend hours.
**Skills and Competencies**
* Excellent customer service skills, with a focus on delivering a distinctive and delightful customer experience.
* Strong communication and interpersonal skills, with the ability to work effectively with customers, patients, and team members.
* Ability to work in a fast-paced environment, with a focus on efficiency and productivity.
* Basic math skills, with the ability to accurately handle cash and operate a cash register.
* Ability to lift up to 25 pounds, with frequent bending, stooping, and standing.
* Basic computer skills, with the ability to navigate store systems and equipment.
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program, designed to help you develop the skills and knowledge you need to succeed in your role.
* Opportunities for career advancement, with a focus on promoting from within.
* Access to ongoing training and development opportunities, to enhance your skills and knowledge.
* A supportive and inclusive work environment, with a focus on teamwork and collaboration.
**Work Environment and Company Culture**
* arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive.
* Our team of dedicated professionals is passionate about delivering exceptional service and making a meaningful difference in the lives of those we serve.
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
**Compensation, Perks, and Benefits**
* Competitive hourly rate, with opportunities for advancement and increased earnings.
* Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
* Access to ongoing training and development opportunities, to enhance your skills and knowledge.
* A supportive and inclusive work environment, with a focus on teamwork and collaboration.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team of dedicated professionals and start making a meaningful difference in the lives of those we serve.
Apply for the job now!
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