**Join arenaflex's dynamic team and become a part of the innovative customer experience revolution at our Locker+ retail locations. As an Amazon Locker+ Customer Service Associate, you will play a vital role in making the return and pickup of packages convenient for our customers. If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are eager to grow with a leading company, we invite you to apply for this exciting opportunity.**
**About arenaflex**
arenaflex is a world-renowned e-commerce leader that has revolutionized the way people shop and interact with our brand. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as one of the best workplaces in the world. At arenaflex, we believe that our employees are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and empowering.
**Job Overview**
As an Amazon Locker+ Customer Service Associate, you will be part of a dedicated team that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. You will be responsible for receiving, picking, and stowing customer orders, processing returns, and preparing for delivery. Your exceptional customer service skills, problem-solving abilities, and adaptability will enable you to connect personally with our customers and uplift their lives.
**Key Responsibilities**
* Receive, pick, and stow customer orders, process returns, and prepare for delivery
* Assist customers with questions they may have
* Work through problem-solving scenarios for customers
* Maintain a clean, safe, and organized workspace
* Manage responsibilities for a Locker+ location, including opening and closing site
* Use technology like smartphones and handheld devices to sort, scan, and prepare orders
* Receive truck deliveries
**Physical Demands and Work Environment**
* Perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation
* Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
* Use carts, dollies, hand trucks, and other gear to move items around
* Go up and down stairs (where applicable)
* Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m. with schedules varying week to week
**What it's like at Amazon Locker+ locations**
* Safety: Your safety is important to us, so we provide safe working conditions.
* Surroundings: You'll be behind a counter, working with customers. Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse.
* Activity: You'll be on your feet for the majority of your shift, helping customers and sorting packages.
* Temperature: Our Locker+ locations are in comfortable, climate-controlled environments.
* Noise level: Sound levels are minimal, what one would expect in a grocery store.
* Dress code: Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, arenaflex provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.
**Why You'll Love arenaflex**
* We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals.
* Our jobs are nearby, with great pay, and offer work-life balance.
* Schedule flexibility: Ideal for someone looking for a part-time role. Work at least 4 hours and up to 20 hours per week with flexible schedules: Tuesday and Thursday one week, Wednesday and Saturday another, for example.
* Shift options: Shifts follow various operating business hours (example: 8:30 a.m. – 9:30 p.m.). Shift times average 3-4 hours and can include weekends, weekdays, daytime, and evenings all based on availability and business needs.
* Anytime Pay: You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).
**Our Workplace**
* State-of-the-art facilities: We have modern warehouses that are clean and well-organized.
* Safety: Your safety is important to us, so we provide protective gear. All teams share safety tips daily.
* Culture: Be part of an inclusive workplace that offers a variety of employee support programs and resource groups. Join us in making a positive impact through local community engagement initiatives and outreach activities that help strengthen the areas where we live and work.
* Team environment: Work on small or large teams that support each other in a workplace that’s been ranked among the best workplaces in the world.
* New skills: Depending on the role and location, you’ll learn how to use the latest arenaflex technology – including handheld devices and robotics.
**Benefits and Career Growth**
* Benefits: Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.
* Career advancement: We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups. See where your arenaflex journey can take you.
**Requirements**
* Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English.
**How to Get Started**
You can begin by applying above. If you need help with your application, you can start with our step-by-step guide. If you have questions regarding the hiring process, please visit our support landing page. If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us by phone at 888-435-9287, Monday through Friday, between 6 a.m. and 4 p.m. PT.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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