At arenaflex, we're revolutionizing the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Service and Sales Representatives. As a key member of our arenaflex family, you'll have the opportunity to make a real impact on our customers' lives while working from the comfort of your own home.
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to delivering innovative solutions that empower our customers to thrive in an ever-changing world. With a rich history of innovation and a passion for customer satisfaction, we're committed to building a team that shares our values and is dedicated to making a difference.
**The Opportunity**
As a Customer Service and Sales Representative, you'll be the voice of arenaflex, providing exceptional customer service and sales support to our valued customers. You'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
**Key Responsibilities**
* Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
* Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
* Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements
* Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
**What You Can Look Forward To**
* Competitive pay starting between $16.20 to $18.87 per hour
* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
* Paid training completed from home and additional resources to support you
* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
+ arenaflex Internet (Fiber where available)
+ arenaflex phone & arenaflex wireless home phone
**What We're Looking For**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
**Work from Home Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service and Sales Representative, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**How to Apply**
If you're passionate about delivering exceptional customer service and sales support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our work-from-home roles and to submit your application.
Apply Now!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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