Are you a people person with a passion for creating unforgettable experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at arenaflex as a Customer Service and Sales Associate – Escape the Mystery Room Game Master. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting arenaflex's immersive game experiences, and contributing to the overall success of our interactive entertainment venue.
**About arenaflex**
arenaflex is a leading provider of immersive entertainment experiences, connecting people through shared, interactive fun. With a mission to become the leader in providing an interactive and engaging entertainment experience, we strive to create a unique and memorable experience for our guests. Our brand has grown to roughly 30 locations, offering a wide variety of family-focused, experiential game activities. In 2018, we were voted World's Best Escape Room and have even been featured on an episode of the Real Housewives of Atlanta.
**What We're Looking For**
We're seeking a goal-oriented, enthusiastic, and service-oriented individual to join our team as a Customer Service and Sales Associate – Escape the Mystery Room Game Master. As a Game Master, your primary goal is to "facilitate fun" by constantly interacting with and servicing visiting players as they arrive for their reserved game times. This is a great opportunity for anyone excited for the chance to grow and develop with a company that is looking to change the face of how people interact socially through live games and activities.
**Key Responsibilities**
As a Customer Service and Sales Associate – Escape the Mystery Room Game Master, you will be responsible for:
* Representing the arenaflex brand in a friendly and professional manner during every customer/employee interaction
* Exhibiting polite, respectful behavior as guests enter, experience, and exit the venue
* Going above and beyond to meet the needs of our visiting guests, actively looking for ways to wow them
* Achieving team and individual goals by promoting and selling all arenaflex game services and VIP Reward offers
* Enthusiastically greeting new guests as they arrive for their scheduled appointments or simply stop in to inquire about the experience
* Using excellent verbal skills to provide information to guests about the overall game experience, room options, and safety rules
* Exhibiting good manners as you guide each guest to their selected game room
* Providing a (teeny-tiny) hint to help our guests get moving again, without giving away clues
* Supporting, encouraging, and affirming their game strategy as they exit their rooms, and inviting them back in the future after taking a keepsake photo using our greenscreen technology
* Being an active contributor to daily housekeeping operations, including the quick, sanitizing, and accurate recovery of each game room immediately after use
* Having an open ear to any guest who happens to express any dissatisfaction with their experience, escalating their grievances upward with urgency
* Arranging furniture, backdrops, props, or window displays, as outlined by company standards
* Ensuring signage, written game clues, etc., reflect appropriate changes in themed promotions and uphold company guidelines
* Performing daily opening/end-of-day tasks
**Requirements for Consideration**
To be considered for this exciting opportunity, you must:
* Possess a High School diploma (or GED)
* Have at least 1 year of previous customer service experience
* Be able to lift up to 50lbs
* Successfully pass 2 – 3 professional reference checks
* Be able to work a flexible schedule, including nights, weekends, and holidays
* Have the ability to adapt during slow reservation days and fast-paced reservation days, as well as with large groups of 50 or more visiting players
* Possess multi-tasking capability and good time management skills
**What We Offer**
As a valued member of our team, you will enjoy:
* A Fun/Casual, Family-Friendly Workplace
* Collaborative, Engaged Co-Workers/Managers
* Paid Training + A 90-Day On-the-Job Training Program
* Work-Life Balance! (Mystery Associates typically work varied 4 – 5 hour shifts between the hours of 10am – 9pm)
* Career Advancement
* A Competitive Base Wage + A Potential Pay Increase After Just 90 Days + Paid Quarterly Bonus + Other Fun Incentives!
* A Company That Encourages "Being Yourself" (we love self-proclaimed game nerds, and quirky, humorous, theatrical individuals!)
**Benefits**
* Employee discount
* Flexible schedule
**Shifts**
* Day shift
* Evening shift
* Morning shift
**Work Location**
* In person
**How to Apply**
If you're ready to join our dynamic team and become a part of the arenaflex family, please email a copy of your resume for immediate consideration. Don't miss out on this exciting opportunity to grow and develop with a company that is changing the face of how people interact socially through live games and activities.
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