**Join arenaflex, a leading provider of innovative sports wagering and online casino games, as we seek an exceptional Customer Service Agent to join our dynamic team!**
Are you passionate about sports and delivering top-notch customer experiences? Do you thrive in a fast-paced, hybrid work environment where you can work from home 4 out of 5 days per week? If so, we want to hear from you! arenaflex is looking for a highly motivated and driven Customer Service Agent to join our team in Cherry Hill, New Jersey.
**About the Role**
As a Customer Service Agent at arenaflex, you will be the face and voice of our digital sportsbook operations, providing an exceptional level of customer service to our patrons across the country. You will be responsible for communicating with our players and guests via live chat, email, and phone, ensuring a seamless customer experience and providing comprehensive information on our mobile applications. You will also have the opportunity to work with and alongside fellow sports fans in an exciting and fun working environment.
**Key Responsibilities**
* Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile applications.
* Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
* Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand.
* Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
* Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
* Answer player questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
* Follow various internal standard operating procedures to escalate issues to internal arenaflex departments and casino Property personnel.
* Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
* Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
* Deliver exceptional performance results in customer satisfaction and contact handle times.
* Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
* Maintain a strong track record for punctuality and attendance.
* Perform other duties as assigned.
**About You**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be at least 21 years of age.
* The position will require licensing in applicable states that arenaflex operates.
* High School diploma or College Degree required.
* Heightened sense of urgency and passion to learn new things.
* Highly developed sense of integrity and commitment to player satisfaction.
* Demonstrated passion for excellence with respect to treating and caring for players.
* Ability to type quickly and write with good grammar and punctuation.
* Strong attention to detail is a must! Must be an analytical thinker.
* Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
* Great problem-solving abilities.
* Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
* Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
* Have the ability to work some holidays and weekends.
**What We Offer**
* Competitive compensation package.
* Comprehensive Benefits package.
* Fun, relaxed work environment.
* Education and conference reimbursements.
**Work Environment and Culture**
arenaflex is a dynamic and innovative company that values its employees and provides a fun and relaxed work environment. Our team is passionate about delivering exceptional customer experiences and is committed to excellence in all aspects of our business. As a Customer Service Agent at arenaflex, you will have the opportunity to work with a talented team of sports enthusiasts who are dedicated to providing the best possible experience for our patrons.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a base hourly rate of $19.50/hour, plus an additional $1.00/hour shift differential for working overnight shifts, resulting in a total hourly rate of $20.50/hour. We also offer a comprehensive benefits package, including education and conference reimbursements.
**How to Apply**
If you are a motivated and driven individual who is passionate about sports and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for career growth and development.
**Note**
arenaflex is a leading provider of innovative sports wagering and online casino games. Our company is committed to delivering exceptional customer experiences and is dedicated to excellence in all aspects of our business.
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