Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? If so, we invite you to join careerzynith, a pioneering company revolutionizing global transportation with cutting-edge technology and a commitment to sustainability.
At careerzynith, we're not just transforming daily commutes; we're creating a more sustainable and efficient future for transportation worldwide. Our mission is to harness the power of technology to make a significant impact on reducing humanity's environmental footprint. As a Customer Service Agent fluent in English, you'll play a vital role in helping us achieve this vision.
**About careerzynith**
careerzynith is a leading innovator in the mobility industry, dedicated to creating a more sustainable and efficient future for transportation worldwide. Our cutting-edge technology and commitment to sustainability have made us a pioneer in the field. We're passionate about making a positive impact on the environment and the lives of our customers.
**What You'll Be Doing**
As a Customer Service Agent at careerzynith, you'll be responsible for providing exceptional support to our customers in the USA. Your primary focus will be on delivering first-line support through phone, email, and digital channels, ensuring that customer queries are resolved quickly and effectively. You'll also be responsible for:
* Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
* Fostering positive interactions in all communications, making sure customers feel understood and supported.
* Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
* Participating in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
* Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
* Offering feedback and insights on areas that may lead to a poor customer experience.
* Embodying the values of careerzynith, ensuring these are reflected in your daily work.
**What Skills & Experience You'll Bring to Us**
To succeed in this role, you'll need to possess the following skills and experience:
* Fluent English: You have a high and fluent English (C2 level), both written and spoken.
* Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email.
* Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
* Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
* Eligibility: Be eligible to work in Spain.
**What We Offer**
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
* Starting date: 10th of February, 2025.
* Contract: Temporary (6 months).
* Salary: 9.743 gross per year
* Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
* Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based).
* 24 holiday days per year on a full-time basis.
* Work Model: Hybrid working model.
* Location: Barcelona, Spain.
**Additional Benefits**
As a member of our team, you'll also enjoy a range of additional benefits, including:
* Employee Assistance Program - Free, confidential, and impartial guidance and support.
* Option to sign-up for Discounted Private Health Insurance.
* Referral Program: Refer a Friend and get a Referral bonus.
* Access to specialised LinkedIn training courses.
* Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
* Best-in-class people engagement activities and programs.
* Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
**About Our Culture**
At careerzynith, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within careerzynith.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!