Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further! arenaflex is revolutionizing global transportation by harnessing cutting-edge technology and reducing humanity's environmental footprint. We're committed to creating a more sustainable and efficient future for transportation worldwide.
As a Customer Service Agent fluent in English, you'll be at the forefront of our mission, providing top-notch support to customers in the USA and contributing to arenaflex's and team's goals. If you're enthusiastic, tech-savvy, and love helping others, we invite you to join our dynamic team!
**About arenaflex**
arenaflex is a pioneering company that's transforming the way people move around the world. By leveraging innovative technology, we're not only making daily commutes more efficient but also reducing our environmental footprint. Our team is passionate about creating a more sustainable future, and we're committed to making a positive impact on the communities we serve.
**What You'll Be Doing**
As a Customer Service Agent, you'll be responsible for providing first-line support to customers through various channels, including phone, email, and digital platforms. Your primary goal will be to resolve customer queries quickly and effectively, ensuring a positive experience for our customers. You'll also be responsible for:
* Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
* Fostering positive interactions in all communications, making sure customers feel understood and supported.
* Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
* Participating in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
* Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
* Offering feedback and insights on areas that may lead to a poor customer experience.
* Embodying the values of arenaflex, ensuring these are reflected in your daily work.
**What Skills & Experience You'll Bring to Us**
To succeed in this role, you'll need to possess the following skills and experience:
* Fluent English: You have a high and fluent English (C2 level), both written and spoken.
* Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email.
* Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
* Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
* Eligibility: Be eligible to work in Spain.
**What We Offer**
As a valued member of our team, you'll enjoy a range of benefits, including:
* Starting date: 10th of February, 2025.
* Contract: Temporary (6 months).
* Salary: 19,000€ gross per year
* Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday between 3 pm and 00 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
* Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based).
* 24 holiday days per year on a full-time basis.
* Work Model: Hybrid working model.
* Location: Barcelona, Spain.
**Additional Benefits**
As a member of our team, you'll also enjoy:
* Employee Assistance Program - Free, confidential, and impartial guidance and support.
* Option to sign-up for Discounted Private Health Insurance.
* Referral Program: Refer a Friend and get a Referral bonus.
* Access to specialised LinkedIn training courses.
* Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
* Best-in-class people engagement activities and programs.
* Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
**About Our Culture**
At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
**Join Our Team**
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we invite you to join our dynamic team! Apply now and become a part of arenaflex's mission to revolutionize global transportation.
Why arenaflex?
* We're a pioneering company that's transforming the way people move around the world.
* We're committed to creating a more sustainable and efficient future for transportation worldwide.
* We offer a range of benefits, including a competitive salary, fully paid training, and a hybrid working model.
* We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
What We're Looking For
* Customer Service Agent fluent in English.
* Tech-savvy and comfortable with MS Office.
* Organised and motivated with a customer-first mindset.
* Eligible to work in Spain.
* Ability to work a rotating schedule, including evenings and weekends.
What We Offer
* Competitive salary: 19,000€ gross per year.
* Fully paid training: 1 week from Monday to Friday between 9 am and 6 pm (office-based).
* 24 holiday days per year on a full-time basis.
* Hybrid working model.
* Location: Barcelona, Spain.
Additional Benefits
* Employee Assistance Program - Free, confidential, and impartial guidance and support.
* Option to sign-up for Discounted Private Health Insurance.
* Referral Program: Refer a Friend and get a Referral bonus.
* Access to specialised LinkedIn training courses.
* Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
* Best-in-class people engagement activities and programs.
* Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we invite you to apply now! Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
Equal Opportunities
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
Join Our Team
Apply now and become a part of arenaflex's mission to revolutionize global transportation!
Apply for this job