At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.
**About arenaflex**
arenaflex is a leading health care organization dedicated to providing innovative solutions to improve the lives of our members. We're committed to creating a healthier atmosphere by fostering a diverse and inclusive workplace culture. Our mission is to help people live healthier lives and make the health system work better for everyone.
**Job Summary**
As an Experienced Customer Service Advocate at arenaflex, you'll play a critical role in building trust with our members by providing exceptional service and support. You'll be the single point of contact for members enrolled in our benefit plans, answering their questions, resolving issues, and promoting health care literacy. This is an inbound/outbound phone role that also handles inbound chats and secure messaging.
**Primary Responsibilities**
* Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims.
* Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs.
* Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language.
* Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level.
* Educate members about the fundamentals of health care benefits and plans.
* Assist members to maximize use of community services, support programs, and resources available.
* Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance.
**Key Skills and Qualifications**
* 1+ years of experience in a customer service environment
* Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. Occasional overtime may be required.
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Proficiency in using multiple databases, tools, and partnerships
* Ability to interpret and translate clinical/medical terminology and coding
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong time management and organizational skills
**Preferred Qualifications**
* 2+ years of experience in a customer service environment
* Experience in a healthcare insurance environment
* Part of UHC Benefit Operations and Experience
**Telecommuting Requirements**
* Ability to keep all company sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
* Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
**Soft Skills**
* Active Listening
* Negotiation
* Empathy/Sensitivity
* Patience/Resilience
* Agility/Flexibility
* Conflict Resolution
* Cultural Sensitivity
* Disability & Diversity Awareness
* Effective time and resource management
* Excellent Verbal/Written Communication skills
**Compensation and Benefits**
* Hourly rate: $16.00 - $31.44 per hour (dependent on location and experience)
* Comprehensive benefits package, including medical, dental, and vision insurance
* Incentive and recognition programs
* Equity stock purchase
* 401k contribution
* Paid time off and holidays
* Opportunities for career growth and professional development
**Work Environment and Culture**
* arenaflex is a remote-friendly organization, allowing you to work from the comfort of your own home.
* Our culture is built on a foundation of diversity, equity, and inclusion, with a focus on creating a healthier atmosphere for our members and employees.
* We're committed to providing a supportive and inclusive work environment that fosters growth and development.
**How to Apply**
If you're passionate about making a difference in the lives of our members and are looking for a challenging and rewarding career opportunity, apply now to join our team as an Experienced Customer Service Advocate.
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