At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a Customer Service Advisor Trainee, you'll play a vital role in delivering top-notch service to our customers, agents, and third parties. Join our dynamic team and discover a culture that thrives on innovation, collaboration, and a commitment to excellence.
**Compensation Overview**
arenaflex offers a comprehensive compensation package that includes a competitive annual base salary range of $36,300.00 - $60,000.00. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Our compensation package is designed to recognize and reward individual and team contributions to our success.
**What Is the Opportunity?**
As a Customer Service Advisor Trainee, you'll work in a fast-paced service center where professionalism and teamwork are highly valued. You'll handle a high volume of inbound calls from customers, agents, and third parties, providing expert assistance with policy inquiries, changes, billing questions, and technical support. Your responsibilities will include:
* Assisting customers, agents, and third parties with policy inquiries and changes within established timeframes
* Responding to agent requests for quotes or changes to policies or product lines
* Providing customer support on policy options, such as additional deductible, basic coverages, and discounts
* Processing policy change requests and working independently on project assignments
* Exercising good judgment, flexibility, and friendliness in interactions with customers and colleagues
**Schedule Details**
* The first 6-8 weeks of training will have a schedule of Monday to Friday, 9:00 am - 5:30 pm EST.
* Following training, your schedule will be Monday to Friday, 11:30 pm - 8:00 pm EST, and one Saturday every 4 weeks.
* Candidates located in Orlando, FL will work a hybrid work schedule of 3 days onsite and 2 days remote.
* Candidates who reside in all other locations will be 100% remote.
**What Will You Do?**
As a Customer Service Advisor Trainee, you'll have the opportunity to learn and grow in your role. Your responsibilities will include:
* Learning how to answer questions regarding policies, coverages, and premiums
* Assumptions ownership for thorough follow-up on all contacts
* Delivering first call resolution to make it easy for the customer
* Responding to customer/agent requests for quotes or changes to existing policies
* Reviewing cancellations and reinstatements and making appropriate decisions to resolve with guidance
* Ensuring current and complete documentation of all account notes
* Assisting customers with simple intent calls
* Accurately entering and updating policy information into various processing systems and handling phone inquiries
* Developing and fostering Agent/Company Relationships
* Performing research and initiating changes/corrections to customer's policies according to established procedures and sound business judgment
* Meeting and/or exceeding the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge
**What Will Our Ideal Candidate Have?**
* Resident Property and Casualty or Personal Lines Insurance License preferred
* A Bachelor's degree from an accredited four-year college or university is a plus
* Prior insurance and/or call center experience preferred
* Previous customer service experience preferred
* High energy and motivation to follow up and take ownership
* Flexibility and ability to work under pressure
* Excellent communication, organization, and interpersonal skills
* Willingness and ability to learn new functions within the Customer Solutions Center
**What Is in It for You?**
* Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
* Retirement: arenaflex matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, arenaflex will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by arenaflex.
* Paid Time Off: Start your career at arenaflex with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The arenaflex wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. arenaflex has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
arenaflex is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
arenaflex reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs, please visit [insert link].
**Apply Now**
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and rewarding career, apply now to become a Customer Service Advisor Trainee at arenaflex.
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