**Join the arenaflex Team and Revolutionize Customer Service**
Are you a sales and customer service enthusiast looking to kickstart your career in a dynamic and innovative environment? Look no further! arenaflex is seeking an experienced Customer Sales and Service Representative to join our hybrid team. As a key member of our team, you will be the voice of arenaflex, providing exceptional customer service, driving sales growth, and fostering loyalty.
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to delivering cutting-edge solutions that transform lives. Our commitment to innovation, customer satisfaction, and employee growth has made us a preferred choice for customers and employees alike. Join our team and be part of a culture that values diversity, inclusivity, and collaboration.
**Job Summary**
As a Customer Sales and Service Representative, you will be responsible for providing top-notch customer service, acquiring new customers, and driving sales growth through effective communication, problem-solving, and product knowledge. You will work in a fast-paced environment, handling customer interactions via calls, chats, emails, and other channels. Your primary goal will be to resolve customer issues, enhance their service experience, and foster loyalty.
**Key Responsibilities**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolve issues related to service, billing, payments, and collections
* Explain bills and product features clearly
* Troubleshoot basic problems and seek higher support if needed
* Build customer confidence and loyalty by resolving issues
* Support various customer inquiries, including technical issues
* Work a flexible 40-hour per week schedule, which may include nights and weekends
* Participate in paid training and development programs
**What We're Looking For**
* Unwavering Customer Focus
* Strong Work Ethic
* Adaptability
* Problem-Solving Skills
* Attention to Details
**Join Our Team and Enjoy Amazing Perks and Benefits**
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**Work-from-Home (WFH) Requirements**
* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment that encourages innovation and creativity
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment.
**How to Apply**
If you're a motivated and customer-focused individual looking to start your career in sales and customer service, apply today! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
**Weekly Hours:** 40
**Time Type:** Regular
**Location:** Johnson City, Tennessee
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