At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn from others, and grow in your career. Our team is dedicated to empowering individuals and organizations to achieve their full potential, and we're looking for talented individuals like you to join our ranks.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. We're committed to driving innovation, creativity, and impact in the world, and we're always looking for ways to improve and expand our services. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to building trust and loyalty with our customers.
**Your Role**
As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences and building relationships with our customers. You'll be responsible for answering incoming calls, responding to customer inquiries, and resolving issues in a timely and professional manner. You'll also be expected to identify customer needs and proactively offer our products and services to meet sales goals and deliver an outstanding customer experience.
**Key Responsibilities**
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener who takes a genuine interest in learning about your customers, their business challenges, and industry trends. You should be able to diffuse sensitive situations with empathy and effective communication skills. You should be driven to provide exceptional customer service and take real ownership of customer concerns.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and delivering exceptional customer experiences
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Experience with CRM software and other customer service tools
**What We Offer**
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
* Health and wellness benefits
* 401(k) Savings Plan
* Stock incentive programs
* Paid time off
* Adoption assistance and tuition assistance
* Award-winning total rewards package
**Compensation**
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**Work Environment**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be expected to maintain a dedicated workspace and be available to work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.
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