At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in ways that matter. We're a place where you can share your ideas, learn, grow, and thrive in a fast-paced and dynamic environment. As a Customer Sales and Service Representative on our team, you'll have the opportunity to deliver exceptional customer experiences, drive sales growth, and make a real impact on the lives of our customers.
**About arenaflex**
arenaflex is a leading provider of innovative communication and technology solutions that power and empower how people live, work, and play. We're committed to driving innovation, creativity, and impact in the world, and we're always looking for talented individuals who share our passion and values. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
**What You'll Be Doing**
As a Customer Sales and Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences that exceed our customers' expectations. You'll be responsible for:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be:
* A strong communicator with excellent empathy and interpersonal skills
* Able to diffuse sensitive situations and take ownership of customer concerns
* Driven to provide exceptional customer service and meet daily sales goals
* Able to juggle multiple priorities and manage incidents in a fast-paced environment
* Passionate about learning about customers, business challenges, and industry trends
* Experienced in customer service call center environments, with a strong track record of sales success
**Even Better If You Have**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**What We Offer**
As a Customer Sales and Service Representative at arenaflex, you'll enjoy a competitive compensation package, including:
* A base salary range of $579.50 to $1,718.00 weekly, depending on your location and confirmed job-related skills and experience
* Incentive-based compensation with the potential to earn more
* Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* Opportunities for career growth and development in a dynamic and innovative environment
* A collaborative and supportive team culture that values diversity, equity, and inclusion
**Work Environment and Culture**
As a remote role, you'll work from home with occasional in-person trainings and meetings. Our team is a community of people who are passionate about innovation, creativity, and impact. We're committed to building trust, lifting our communities, and delivering exceptional customer experiences. If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply.
**How to Apply**
If you're ready to join a dynamic and innovative team that is passionate about connecting people, businesses, and things, apply now for the Customer Sales and Service Representative role at arenaflex.
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