At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. We're a place where you can share your ideas, learn from others, and grow in a supportive and inclusive environment. Our team is driven by a shared purpose: to power and empower how people live, work, and play by connecting them to what brings them joy.
**Join the arenaflex Team**
As an Experienced Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences on America's fastest and most reliable network. You'll be working with customers who rely on us for their daily needs, and you'll have the opportunity to make a real impact on their lives. With your superior sales and customer service skills, you'll be able to anticipate, lead, and believe in the power of listening to learn and grow.
**Your Responsibilities**
As a key member of our team, your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
* Responding to requests from customers about arenaflex products and services.
* Verifying service order accuracy and completeness and making corrections/changes, as needed.
* Negotiating the collection of overdue bills.
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
* Managing various systems and work tools while engaging on the phone with customers.
**What We're Looking For**
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience.
* Customer Service call center experience.
* Previous collections experience.
* Experience with selling products and services.
* Customer service skills.
* Demonstrated ability to communicate with detail and precision.
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Proficiency in CRM software and other relevant tools.
**What We Offer**
At arenaflex, we're committed to providing a comprehensive benefits package that includes:
* Health and wellness benefits.
* 401(k) Savings Plan.
* Stock incentive programs.
* Paid time off.
* Adoption assistance.
* Tuition assistance.
* Award-winning total rewards package.
**Work Environment and Culture**
As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our team is collaborative, inclusive, and values diversity and individuality. We strive to create a work environment that is authentic, connected, and empowering.
**Compensation and Benefits**
The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a real impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application.
Apply Now!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
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