At careerzynith, we're revolutionizing the way non-profit organizations conduct online raffles, and we're looking for a talented Customer Operations Specialist to join our team. As a remote-based part-time specialist, you'll be at the forefront of innovation, driving success and making a real impact in the non-profit sector.
**About careerzynith**
careerzynith is a cutting-edge web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. Our user-friendly, compliant solution simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. With a strong focus on innovation and customer satisfaction, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.
**Our Platform Offers:**
* Easy-to-use raffle creation and management tools
* Secure payment processing
* Automated ticket generation and distribution
* Real-time reporting and analytics
* Compliance features to help organizations adhere to local regulations
**The Role**
We're seeking a highly motivated and resourceful Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you'll be responsible for:
* Managing customer support via email and phone
* Handling inbound sales inquiries
* Creating user guides and documentation
* Assisting in developing outbound sales strategies (with potential commission structure)
* Learning and advising on Australian raffle regulations
* Becoming an expert in careerzynith's platform and features
* Managing and resolving support tickets efficiently
* Guiding clients through permit applications and raffle setup processes
* Staying updated on industry trends and regulatory changes
* Contributing to various projects as needed
**Key Responsibilities:**
* Manage customer support via email and phone
* Handle inbound sales inquiries
* Create user guides and documentation
* Assist in developing outbound sales strategies (with potential commission structure)
* Learn and advise on Australian raffle regulations
* Become an expert in careerzynith's platform and features
* Manage and resolve support tickets efficiently
* Guide clients through permit applications and raffle setup processes
* Stay updated on industry trends and regulatory changes
* Contribute to various projects as needed
**Qualifications:**
* Excellent communication skills (written and verbal)
* Strong problem-solving abilities
* Proficiency with technology and quick learner of new systems
* Self-motivated and able to work independently
* Adaptable to a fast-paced, evolving startup environment
* Previous customer service experience preferred
* Interest in or experience with non-profit sector is a plus
* Reliable internet connection and quiet work environment for remote work
**What We Offer:**
* Remote work opportunity
* Part-time schedule (20 hours/week, flexible scheduling)
* Competitive hourly rate of $30 per hour
* Superannuation at 11% of earnings
* Pro-rata entitlements for annual leave and sick & carer's leave
* Public holiday entitlements
* Opportunity for growth into a full-time operations role as the company expands
* Chance to make a real impact in a small, growing business
**Why Join careerzynith?**
At careerzynith, we're passionate about making a difference in the non-profit sector. We're a dynamic and innovative team that's always looking for ways to improve and grow. As a Customer Operations Specialist, you'll have the opportunity to work with a talented team, develop your skills, and make a real impact in the lives of non-profit organizations.
**How to Apply**
If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! Please send your resume and a few sentences explaining why you are interested and would be a good fit for this role to
[email protected].
**Your Future Starts Here**
Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now and take the first step towards a rewarding career with careerzynith.
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Join Our Team
At careerzynith, we're passionate about making a difference in the non-profit sector. We're a dynamic and innovative team that's always looking for ways to improve and grow.
Why careerzynith?
- Opportunity to work with a talented team
- Develop your skills and expertise
- Make a real impact in the lives of non-profit organizations
- Competitive hourly rate of $30 per hour
- Superannuation at 11% of earnings
- Pro-rata entitlements for annual leave and sick & carer's leave
- Public holiday entitlements
- Opportunity for growth into a full-time operations role as the company expands
How to Apply
If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! Please send your resume and a few sentences explaining why you are interested and would be a good fit for this role to [email protected].
Apply Now
Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now and take the first step towards a rewarding career with careerzynith.
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