At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles with our innovative web hosting platform. Our mission is to empower charities and community groups to focus on their core missions while maximizing their fundraising potential. We're seeking a highly skilled and motivated Customer Operations Specialist to join our team on a part-time, remote basis.
**About arenaflex**
arenaflex is a cutting-edge web hosting platform that simplifies the process of running raffles for non-profit organizations. Our user-friendly, compliant solution offers a range of features, including easy-to-use raffle creation and management tools, secure payment processing, automated ticket generation and distribution, real-time reporting and analytics, and compliance features to help organizations adhere to local regulations. As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.
**The Role**
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you'll play a critical role in supporting our customers, developing our sales strategies, and contributing to the growth and success of arenaflex.
**Key Responsibilities:**
* Manage customer support via email and phone, providing timely and effective solutions to customer inquiries and issues
* Handle inbound sales inquiries, providing information and guidance on our platform and services
* Create user guides and documentation to support customer understanding and adoption of our platform
* Assist in developing outbound sales strategies, with potential commission structure, to drive business growth and revenue
* Learn and advise on Australian raffle regulations, ensuring compliance and staying up-to-date on industry trends and regulatory changes
* Become an expert in arenaflex's platform and features, providing in-depth knowledge and support to customers
* Manage and resolve support tickets efficiently, ensuring timely and effective resolution of customer issues
* Guide clients through permit applications and raffle setup processes, providing clear and concise instructions and support
* Stay updated on industry trends and regulatory changes, ensuring arenaflex remains compliant and competitive
* Contribute to various projects as needed, supporting the growth and success of arenaflex
**Qualifications:**
* Excellent communication skills (written and verbal), with the ability to articulate complex information in a clear and concise manner
* Strong problem-solving abilities, with a focus on finding creative and effective solutions to customer issues
* Proficiency with technology and quick learner of new systems, with the ability to adapt to arenaflex's platform and tools
* Self-motivated and able to work independently, with a strong sense of accountability and responsibility
* Adaptable to a fast-paced, evolving startup environment, with a willingness to learn and grow with arenaflex
* Previous customer service experience preferred, with a focus on providing exceptional customer support and service
* Interest in or experience with the non-profit sector is a plus, with a passion for supporting and empowering charities and community groups
* Reliable internet connection and quiet work environment for remote work, with a commitment to maintaining a high level of productivity and performance
**What We Offer:**
* Remote work opportunity, with flexibility in scheduling to accommodate your needs and preferences
* Part-time schedule (20 hours/week), with a competitive hourly rate of $30 per hour
* Superannuation at 11% of earnings, with pro-rata entitlements for annual leave and sick leave
* Public holiday entitlements, with a focus on work-life balance and employee well-being
* Opportunity for growth into a full-time operations role as the company expands, with a focus on career development and advancement
* Chance to make a real impact in a small, growing business, with a focus on innovation and entrepreneurship
**Why Join arenaflex?**
At arenaflex, we're passionate about making a difference in the lives of non-profit organizations and their supporters. We're committed to providing exceptional customer support and service, with a focus on innovation and entrepreneurship. As a Customer Operations Specialist, you'll have the opportunity to work with a talented and dedicated team, with a focus on growth and development. Join us today and be part of a dynamic and exciting team that's changing the way non-profits conduct online raffles!
**How to Apply:**
If you're a motivated and experienced customer operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience, with a focus on customer operations and support. We look forward to hearing from you!
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