At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles with our innovative web hosting platform. Our mission is to empower charities and community groups to focus on their core missions while maximizing their fundraising potential. As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.
**About arenaflex**
arenaflex is a cutting-edge web hosting platform that provides a user-friendly, compliant solution for online raffles. Our platform offers a range of features, including:
* Easy-to-use raffle creation and management tools
* Secure payment processing
* Automated ticket generation and distribution
* Real-time reporting and analytics
* Compliance features to help organizations adhere to local regulations
Our platform is designed to simplify the process of running raffles, allowing non-profits to focus on what matters most – making a difference in their communities.
**The Role**
We're seeking an experienced Customer Operations Specialist to join our remote team on a part-time basis (20 hours per week). While we prefer a schedule of 1:00 PM - 5:00 PM AEST, Monday to Friday, we offer flexibility in scheduling these hours to accommodate the right candidate.
**Key Responsibilities:**
* Manage customer support via email and phone, providing timely and effective resolutions to customer inquiries
* Handle inbound sales inquiries, providing product information and answering questions about arenaflex's platform and features
* Create user guides and documentation to support customer understanding and adoption of our platform
* Assist in developing outbound sales strategies, with potential commission structure, to drive business growth and revenue
* Learn and advise on Australian raffle regulations, ensuring compliance and staying up-to-date on industry trends and regulatory changes
* Become an expert in arenaflex's platform and features, providing in-depth knowledge and support to customers
* Manage and resolve support tickets efficiently, ensuring high levels of customer satisfaction
* Guide clients through permit applications and raffle setup processes, providing a seamless experience
* Stay updated on industry trends and regulatory changes, contributing to arenaflex's growth and success
* Contribute to various projects as needed, demonstrating flexibility and adaptability in a fast-paced startup environment
**Qualifications:**
* Excellent communication skills (written and verbal), with the ability to articulate complex information in a clear and concise manner
* Strong problem-solving abilities, with a focus on finding creative solutions to customer challenges
* Proficiency with technology and quick learner of new systems, with a willingness to adapt to arenaflex's platform and tools
* Self-motivated and able to work independently, with a high level of autonomy and accountability
* Adaptable to a fast-paced, evolving startup environment, with a growth mindset and a willingness to learn and grow
* Previous customer service experience, preferably in a remote or online environment
* Interest in or experience with the non-profit sector, with a passion for supporting charitable causes and making a positive impact
**What We Offer:**
* Remote work opportunity, with flexibility in scheduling to accommodate your needs
* Part-time schedule (20 hours/week), with a competitive hourly rate of $30 per hour
* Superannuation at 11% of earnings, with pro-rata entitlements for annual leave and sick & carer's leave
* Public holiday entitlements, with a focus on work-life balance and employee well-being
* Opportunity for growth into a full-time operations role as arenaflex expands, with a chance to make a real impact in a small, growing business
* Chance to work with a talented and passionate team, with a focus on innovation and customer satisfaction
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. We offer a range of benefits and perks, including:
* Flexible scheduling and remote work options
* Competitive hourly rate and superannuation
* Opportunities for growth and professional development
* Collaborative and supportive team environment
* Chance to make a real impact in a small, growing business
If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you!
**How to Apply:**
To apply for this exciting opportunity, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at arenaflex to [insert email address]. We can't wait to hear from you!
**Apply Now:**
[Insert link to apply]
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