At arenaflex, we're passionate about creating immersive experiences that captivate audiences worldwide. As a leading entertainment company, we're home to a diverse portfolio of iconic brands, including targeted streaming services, cable networks, and film distribution labels. Our commitment to innovation and storytelling has earned us a reputation as a premier destination for passionate and engaged fan communities.
We're seeking an exceptional Customer Journey and Engagement Analyst to join our consumer marketing and media team in New York, New York. As a key member of our team, you'll play a vital role in developing and optimizing customer journeys, customer engagement, and retention for our streaming services. If you're a data-driven problem solver with a passion for customer experience, we encourage you to apply.
**Work Overview**
As a Customer Journey and Engagement Analyst, you'll be responsible for:
* Identifying key product strategies and features on partner platforms to inform our owned and operated product roadmap
* Providing insights and recommendations based on data analysis to drive customer-centric decision-making, including pricing, packaging, and promotional discounting
* Working closely with cross-functional teams, including marketing, programming, research, partner management, operations, product, and customer service, to design and execute customer engagement initiatives
* Proactively pitching product solutions across the customer lifecycle that encourage sampling and acquisition
**Essential Qualifications**
* Bachelor's degree in Marketing, Business, or a related field
* 2+ years of experience in customer experience, data analysis, or a related field
* Strong analytical skills with the ability to comprehend and apply complex data
* Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle)
* Experience in the streaming services industry is a plus
**Preferred Qualifications**
* Master's degree in Marketing, Business, or a related field
* 3+ years of experience in customer experience, data analysis, or a related field
* Experience working with customer journey mapping, customer segmentation, and data-driven decision-making
* Familiarity with arenaflex's streaming services and products
**Skills and Competencies**
* Strong analytical and problem-solving skills
* Excellent communication and collaboration skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and organizational skills
* Proficiency in Microsoft Office, particularly Excel and PowerPoint
* Experience with data visualization tools and software (e.g., Tableau, Power BI)
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Journey and Engagement Analyst, you'll have opportunities to:
* Work with a talented team of professionals who are passionate about customer experience and data analysis
* Develop your skills and expertise through training and professional development programs
* Collaborate with cross-functional teams to drive business results and improve customer engagement
* Contribute to the development of arenaflex's streaming services and products
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that values teamwork, creativity, and customer satisfaction. Our office is located in New York, New York, and we offer a flexible work environment that includes the option to work from home one day per week. We're committed to implementing a nondiscrimination policy in our employment and personnel policies, and we welcome applicants from diverse backgrounds.
**Compensation, Perks, and Benefits**
arenaflex offers a comprehensive benefits package that includes:
* Medical, dental, vision, and prescription drug coverage
* A 401(k) plan with company match
* A wellness program
* Tuition reimbursement
* Paid time off
* Paid parental leave
* Adoption services
**How to Apply**
If you're a motivated and analytical individual who is passionate about customer experience and data analysis, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
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