At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're committed to delivering exceptional experiences that drive growth, loyalty, and satisfaction. We're now seeking talented and passionate individuals to join our team as Customer Experience Specialists & Sales Experts, working from the comfort of their own homes.
**About arenaflex**
arenaflex is a global digital business services company that empowers businesses to thrive in a rapidly changing world. With a team of over 500,000 inspired and passionate people speaking more than 300 languages, we're uniquely positioned to deliver the most advanced, digitally powered business services to our clients. Our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment.
**Benefits of Working with arenaflex**
As an arenaflex team member, you can expect a comprehensive benefits package that includes:
* Paid Training to help you develop your skills and expertise
* Competitive Wages that reflect your value to our organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and refocus
* Employee wellness and engagement programs to support your physical and mental well-being
**Teleperformance and You**
At arenaflex, we're dedicated to making people's lives simpler, faster, and safer. We believe in a balanced high-tech and high-touch approach, combined with deep industry and geographic expertise, to deliver exceptional results. As a Customer Experience Specialist & Sales Expert, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our team members grow and develop their skills, so they can reach their full potential.
**Responsibilities**
As a Customer Experience Specialist & Sales Expert, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your duties will include:
* Providing customer support to customers via telephone and/or Internet, e.g., instant message, email
* Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
* Moving customers to the appropriate Product Support Specialist for product or service-related issues
* Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
* Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems
* Escalating issues to the appropriate resource when unable to resolve problems in a reasonable amount of time
* Following up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge
* Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
* Updating customer information and ensuring accurate entry of contact information
* Meeting standards of job, such as quality standards, adherence to schedule, and average handle time
* Providing guidance and/or mentoring to less experienced associates
* Performing other related duties as assigned
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
* Ability to work remotely in a virtual team environment
* Excellent customer service skills that build high levels of customer satisfaction
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Proficient in PC operation and navigation
* Demonstrates effective people skills and sensitivities when dealing with others
* Ability to work both independently and in a team environment
* Excellent communications skills, both oral and written
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Organization and work prioritization skills
**Work from Home Requirements**
To ensure a seamless and productive work experience, we require:
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
+ Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in all aspects of our business.
**Apply Now!**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, apply now to join our team as a Customer Experience Specialist & Sales Expert!
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