At careerzynith, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Manager, you'll play a vital role in driving customer satisfaction and partner engagement, ensuring our stores run smoothly, and providing a safe and welcoming environment for our customers and partners.
**About careerzynith**
careerzynith is a leading home improvement retailer with a rich history of innovation and customer-centricity. We're passionate about helping our customers achieve their home improvement goals, and we're committed to providing a world-class shopping experience that's both convenient and enjoyable. Our stores are designed to inspire creativity and provide a wide range of products and services to meet our customers' needs.
**Job Summary**
We're seeking an experienced Customer Experience Manager to join our team at careerzynith. As a Customer Experience Manager, you'll be responsible for driving customer satisfaction and partner engagement, ensuring our stores run smoothly, and providing a safe and welcoming environment for our customers and partners. You'll work closely with our store teams to identify areas for improvement and implement initiatives to enhance the customer experience.
**Key Responsibilities and Accountabilities**
As a Customer Experience Manager, you'll be responsible for the following key responsibilities and accountabilities:
* **Customer Experience (25%):**
+ Drive customer satisfaction and partner engagement by mentoring partners on customer care procedures and ensuring the team is providing the highest level of customer service.
+ Resolve customer escalations within the store and through customer care.
+ Ensure Division Managers and Floor Deals Partners are prepared for high-volume sales periods.
+ Monitor customer flow through checkouts and take action to ensure customers receive quick and friendly assistance.
+ Make a restorative move as required.
* **People (25%):**
+ Provide on-the-job training based on observations and conduct.
+ Collaborate with Associate Senior Managers (ASMs) regarding formal performance discussions and discipline.
+ Recognize partners for exhibiting values-based behaviors and efficiency, and use recognition tools (Partner Grants) to feature partners showing value-based behaviors and efficiency.
+ Contribute to ASMs on partner performance and participate in ability planning for every hourly partner.
+ Help SM and ASMs with partner interviews and recruiting process.
+ Support and address missed time-clock punches, fluctuations, schedule changes, get call-outs, and speak with ASMs and SM regarding follow-up activities.
+ Ensure adherence to work rule arrangements in regards to workplace safety and security as outlined in the Code of Conduct.
+ Hold partners accountable for following all Standard Operating Procedures (SOPs).
* **Chief On the Job (50%):**
+ Lead store opening shot gathering and walk every division to ensure store preparation.
+ Convey messages, needs, and tasks to all partners.
+ Perform Opening, Closing, and MOD duties, as well as other entire store center responsibilities.
+ Approve daily store needs with ASMs and SMs.
+ Ensure partners complete all store tasks as per timing assumptions.
+ Contribute to partners, check issue revision, and deterrent activity is set up.
+ Ensure partners follow all safety and hazardous materials procedures and Health Matters rules consistently.
+ Ensure all equipment and machines are functioning properly.
+ Survey current and forthcoming events and advertisements to determine whether any action is required, collaborate with proper Office Manager or Partner Head Manager as required.
**Reports to**
Reports to the Store Manager.
**Responsible for**
Direct management of the work activities of others, which may include direct oversight of a shift or the coordination of multiple work groups.
**Actual Requirements**
* Constantly stand or walk or constantly requires lifting/dealing with/conveying material or equipment of moderate weight (8-20 pounds).
* Working Conditions:
+ Normally situated in a comfortable indoor area.
+ There may be normal exposure to mild physical discomfort from variables like dust, exhaust, or odors, temperature extremes, clearly noise, solid drafts, or bright lights.
**Standard Minimum Capabilities**
* Legally allowed to work in the US.
* Ability to work an adaptable schedule.
**Preferred Capabilities**
* Entire store management.
* Large box retail experience.
* Home improvement industry experience.
**What We Offer**
At careerzynith, we offer a competitive compensation package, including:
* $20-$30/hour salary.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for advancement and professional growth.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].