At arenaflex, we're on a mission to revolutionize the world of online entertainment, and we're looking for talented individuals to join our team of rock stars. As a Customer Experience Executive, you'll be the voice of our customers, working closely with our core teams to deliver a tailored service that exceeds expectations. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you.
**About arenaflex**
arenaflex is an award-winning online casino that's been making waves in the industry since its launch in 2018. We're big on tech, big on performance, and most of all, big on fun. Our explosive growth has created a demand for talented individuals who share our passion for delivering exceptional customer experiences. As a Customer Experience Executive, you'll be part of a dynamic team that's dedicated to making arenaflex the go-to destination for online entertainment.
**Key Responsibilities**
As a Customer Experience Executive, you'll be responsible for delivering a tailored service that meets the needs of our customers. Your key responsibilities will include:
* Handling live chat queries from customers about a range of topics, including deposits, withdrawals, gaming, and safer gambling.
* Highlighting trends in contact to Senior Executives and Managers to support early identification of issues.
* Providing proactive and effective solutions to customer queries, thinking outside the box to resolve issues quickly and efficiently.
* Identifying potentially vulnerable customers and providing them with the right support as early as possible.
* Ensuring the site remains safe and secure by adhering to arenaflex's policies and procedures.
* Understanding and listening to customer complaints, attempting to resolve them at the first point of contact or escalating correctly where necessary.
**What We're Looking For**
To succeed in this role, you'll need:
* Zendesk experience, so you can hit the ground running.
* A keen attention to detail and a commitment to delivering 5-star quality.
* A minimum of 6 months' experience working in a high-volume service environment.
* A great understanding of the customer service industry and what it takes to be best in class.
* Previous experience in iGaming would be great, but not essential – you'll receive top-class training to get you up to speed.
**What We Offer**
At arenaflex, we're committed to providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish.
**Work Environment and Company Culture**
As a remote part-time employee, you'll have the flexibility to work from the comfort of your own home. Our rotational schedule operates on a 4-day on, 2-day off rotation, including evening shifts and weekend work as part of the regular rotation. The shifts are 8am to 12pm and 6pm to 10pm. This role requires a minimum of 20 hours per week, and you'll be working from the EMEA time zone.
**Benefits and Perks**
* Competitive salary range: £11,000 - £13,000 per annum.
* Additional leave days to recharge and relax.
* Dedicated birthday leave to celebrate your special day.
* Generous four-week parental leave to support your family.
* International health and life insurance to protect your well-being.
* Wellness incentives to keep you motivated and engaged.
* Growth allowance to support your personal and professional development.
* Flexible working environment that caters to your needs.
* Friendly and multinational team where collaboration and camaraderie flourish.
**Diversity and Inclusion**
At arenaflex, we're committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now to join our team of rock stars and be part of the arenaflex revolution.
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