At arenaflex, we're passionate about delivering exceptional experiences to our customers and employees. As a Customer Experience Design Co-Op, you'll play a vital role in shaping the future of our brand and helping us Keep Climbing. Join our team and be part of a dynamic organization that values innovation, collaboration, and customer-centricity.
**About arenaflex**
arenaflex is a leading global airline that operates with a strong commitment to customer satisfaction, employee engagement, and community involvement. Our mission is to provide a seamless and enjoyable travel experience for our customers, while fostering a culture of innovation, inclusivity, and continuous improvement. With a diverse range of products and services, we strive to exceed our customers' expectations and make their travel experience truly memorable.
**Key Responsibilities**
As a Customer Experience Design Co-Op, you'll have the opportunity to support various areas within our CXD organization, including:
* **Service Recovery Team**: Assist in improving the employee and customer experience by enabling our frontline to deliver a premium experience.
* **Onboard Brand Experience Team**: Support the design, development, and execution of interior product developments, onboard amenities, and experiences that create moments of delight for our customers and crew.
* **Uniform Brand Experience Team**: Collaborate on product design, development, distribution, and marketing campaigns for uniform-related initiatives.
* **Inflight Entertainment Wi-Fi Team**: Lead onboarding new/existing Wi-Fi providers, next-generation product innovation design & development, and marketing communications.
* **Inflight Entertainment Delta Sync Seatback Team**: Assist in creating Delta's future IFE strategy and product roadmap, delivering an innovative, best-in-class entertainment experience for our customers.
Your responsibilities will include:
* Conducting market and competitor research to inform design decisions
* Analyzing data to identify trends and opportunities for improvement
* Developing business cases and presenting recommendations to leaders
* Collaborating with cross-functional teams to ensure alignment and consistency
* Creating effective presentations and communications to support executive decision-making
* Participating in event planning and execution to enhance the customer experience
**What You Need to Succeed**
To be successful in this role, you'll need:
* To be available for three alternating semesters
* To be enrolled in an accredited College or University during program duration
* Experience in research analysis, deck building/presentations, project coordination, and communications
* Strong organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs
* Team-oriented and highly supportive of continuous improvement methodologies
* Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred
* Willingness/ability to adapt quickly and learn new skills
* Consistently prioritizes safety and security of self, others, and personal data
* Embraces diverse people, thinking, and styles
* Possesses a high school diploma, GED, or high school equivalency
* Is at least 18 years of age and has authorization to work in the United States
**What Will Give You a Competitive Edge**
To take your skills to the next level, consider:
* Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project
* Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
* Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges
**Additional Best Practices**
In this role, you'll:
* Be able to listen and learn from people with many different perspectives
* Be able to handle shifting priorities that come from the business needs
* Be high performing and interested in driving for results
* Be open to mentoring and learning as a method to grow and improve
**Co-op Program Outline**
Our Co-op program offers:
* Three alternating semesters working full-time at arenaflex and enrolled in courses at your university
* Example: Spring 2025 – working, Summer 2025 – school or off, Fall 2025 – Work, and Spring 2026 – school, Summer 2026 – working
* One full year of experience at the end of the program
**Join Our Team**
If you're passionate about delivering exceptional experiences and are eager to learn and grow, we encourage you to apply for this exciting opportunity. As a Customer Experience Design Co-Op, you'll have the chance to make a meaningful impact on our customers and employees, while developing valuable skills and knowledge that will serve you well in your future career.
**Apply Now**
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