You Lead the Way. We’ve Got Your Back.
At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At arenaflex, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong. Join arenaflex and let's lead the way together.
**Job Description:**
We are seeking an experienced Customer Experience Concierge to join our team at the arenaflex Centurion Lounge, located in the Charlotte Douglas International Airport. As a Customer Experience Concierge, you will be the face of arenaflex to our customers, acting as an ambassador of the brand. You will have the ability to excite our customers and deliver on the brand promise, providing exceptional service to our best Card Members in a customer-facing environment.
**Key Responsibilities:**
* Welcome and provide access to our Card Members upon arrival at reception
* Be accountable and take ownership of the customer’s experience from beginning to end
* Create innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiasts out of the customers
* Employ the Customer First philosophy in meeting customers’ needs and expectations
* Provide concierge and lifestyle recommendations
* Provide travel consultation and minimal reservation assistance
* Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners
**Lounge Hours of Operation:**
The lounge is open from 05:30 AM – 10:30 PM Monday – Sunday. Hours are subject to change due to business need.
**Qualifications:**
A successful candidate will possess the following qualifications:
* Minimum of 1-year recent experience servicing premium customers
* Airline, lounge, or travel industry experience preferred, including reservation experience
* Passion for servicing customers with proactive solutions
* Exceptional communication skills, delighting the customer with every single interaction
* The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
* Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
* The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
* Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do
* Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
* Ability to utilize and switch from multiple technology platforms with ease
* Adapt to an ever-changing environment and being resilient
* Ability to work flexible shifts including nights, weekends, and holidays is essential
* Light to moderate lifting may be required for certain job tasks
**Salary and Benefits:**
The salary range for this position is $20.00 to $22.12 hourly, plus bonus and benefits. arenaflex backs its colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Work Environment and Company Culture:**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have arenaflex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please click on the link below to submit your application.
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**Note:**
Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
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