At arenaflex, we're committed to delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Concierge in our Centurion Lounge, you'll play a vital role in creating unforgettable moments for our valued Card Members. If you're passionate about delivering world-class service, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you.
**Join the arenaflex Team and Lead the Way**
At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you become part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.
**Our Mission**
At arenaflex, we're dedicated to becoming essential to our Card Members by providing differentiated products and services. It's our duty to make Membership come to life every day. As a Customer Experience Concierge, you'll be the face of arenaflex to our customers, acting as an ambassador of the brand. You'll have the ability to excite our customers and deliver on the brand promise, creating innovative ways to resolve customers' issues or concerns and ultimately making loyal enthusiasts out of them.
**Key Responsibilities**
As a Customer Experience Concierge, you'll be responsible for:
* Welcoming and providing access to our Card Members upon arrival at reception
* Being accountable and taking ownership of the customer's experience from beginning to end
* Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
* Employing the Customer First philosophy in meeting customers' needs and expectations
* Providing concierge and lifestyle recommendations
* Providing travel consultation and minimal reservation assistance
* Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
**Lounge Hours of Operation**
Our Centurion Lounge is open from 5:30 AM – 9:00 PM, Monday through Sunday. Hours are subject to change due to business need.
**Qualifications**
A successful candidate will possess the following qualifications:
* Minimum of 1 year recent experience servicing premium customers
* Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
* Passion for servicing customers with proactive solutions
* Exceptional communication skills, delighting the customer with every single interaction
* The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
* Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
* The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
* Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
* Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
* Ability to utilize and switch from multiple technology platforms with ease
* Adapt to an ever-changing environment and being resilient
* Ability to work flexible shifts, including nights, weekends, and holidays, is essential
* Light to moderate lifting may be required for certain job tasks
**Salary and Benefits**
The expected hourly pay range for this job requisition is $20.00 to $22.12, plus bonus and benefits. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being, including:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Work Environment and Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer flexible working arrangements to ensure our colleagues can thrive both personally and professionally. Our culture is built on the principles of integrity, respect, and teamwork, and we're proud to be an equal opportunity employer.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we want to hear from you. Apply now to become a Customer Experience Concierge at our Centurion Lounge in Atlanta.
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
**US Job Seekers/Employees**
Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
**Employment Eligibility**
Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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