Welcome to arenaflex, a forward-thinking financial institution dedicated to empowering individuals and communities to achieve their financial goals. We're seeking an experienced Customer Experience Banker to join our team in New Baltimore, MI, working part-time hours of 30-35 hours per week. As a Customer Experience Banker, you'll be the face of arenaflex, providing exceptional customer service, building strong relationships, and driving business growth.
**About arenaflex**
At arenaflex, we're committed to creating a welcoming and inclusive environment where our colleagues feel empowered to make a difference. Our branch banking roles offer a unique opportunity to share ideas, voice opinions, and directly impact our customers, our bank, and our communities for the better. We believe in the power of collaboration, innovation, and community involvement, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Customer Experience Banker, you'll be responsible for providing exceptional customer service, building strong relationships with our customers, and driving business growth through proactive financial goal identification and product recommendations. You'll be the go-to expert for our walk-in customers, providing personalized solutions to meet their financial needs. Your primary focus will be on retaining and growing consumer and business customer relationships, while ensuring accurate and efficient processing of customer transactions.
**Key Responsibilities**
* Provide exceptional customer service, effectively resolving customer issues and concerns
* Educate customers on consumer deposit products, identifying opportunities to grow customer relationships through a disciplined sales process
* Proactively identify financial goals and needs, recommending appropriate deposit and other banking products and services
* Process customer transactions accurately and efficiently, balancing daily while maintaining a high level of customer satisfaction
* Adhere to all operational, security, risk, and regulatory policies and procedures
* Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
* Perform other duties as assigned by management
**Essential Qualifications**
* High School Diploma or GED
* Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
* Bachelor's Degree preferred
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
* Cash handling skills
* Comfort with technology, including mobile services and online banking services
**Preferred Qualifications**
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
* Experience with sales, customer service, relationship management, banking, communication, and presentation
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
* Excellent communication and interpersonal skills
**Skills and Competencies**
* Strong customer service skills, with a focus on building long-term relationships
* Proven sales and relationship management skills, with a track record of driving business growth
* Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
* Strong analytical and problem-solving skills, with the ability to identify and address customer needs
* Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
* Strong technical skills, including proficiency in mobile services and online banking services
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our colleagues grow and develop their careers. As a Customer Experience Banker, you'll have access to:
* Ongoing training and development programs, designed to enhance your skills and knowledge
* Opportunities for career advancement, with a focus on promoting from within
* A collaborative and supportive work environment, where your ideas and opinions are valued
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
At arenaflex, we're proud of our inclusive and supportive work environment. Our branches are designed to be welcoming and accessible, with a focus on providing exceptional customer service. Our colleagues are passionate about making a difference, and we're committed to creating a culture that values diversity, equity, and inclusion.
**Compensation, Perks, and Benefits**
As a Customer Experience Banker at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives. Our benefits include:
* Competitive salary and bonus structure
* Comprehensive health insurance, including medical, dental, and vision coverage
* Retirement savings plan, with a company match
* Paid time off, including vacation, sick leave, and holidays
* Access to a range of employee discounts and perks, including financial services, travel, and entertainment
**How to Apply**
If you're a motivated and customer-focused individual with a passion for building strong relationships, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression. We're proud to be a tobacco-free workplace, and we're committed to creating a safe and inclusive environment for all our colleagues.
**Reasonable Accommodations**
arenaflex is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for this position or to perform the essential functions of the job, please contact us at [
[email protected]](mailto:
[email protected]).
**EEO/AA Employer**
arenaflex is an EEO/AA employer, committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression.
**Pay Transparency**
arenaflex is committed to pay transparency, and we're proud to provide competitive salaries and benefits to our colleagues.
**CA Data Privacy**
arenaflex is committed to protecting the privacy of our colleagues and customers. We're proud to be a CA Data Privacy Rights employer, committed to providing secure and transparent data practices.
**Tobacco-Free Hiring Practice**
arenaflex is a tobacco-free workplace, committed to providing a safe and healthy environment for all our colleagues.
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