**Job Summary:**
Join arenaflex, a leading Customer Relationship Management (CRM) suite, as an Experienced Customer Experience Associate (Night Shift) and become a vital part of our team dedicated to delivering unparalleled customer experiences. As a key member of our customer service team, you will be responsible for managing and resolving daily client tickets, addressing challenging customers, and striving to provide all customers with an outstanding customer experience. If you are passionate about delivering top-notch customer service and have a customer-oriented mindset, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is the leading and fast-growing CRM suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. With over 500,000 businesses across 180 countries trusting our reliable technology and 75+ integrations, we have reached a remarkable ARR of ?142M in 2023, with a 40% growth year on year. Our team of close to 1,000 employees globally is dedicated to delivering exceptional customer experiences, reducing costs, and driving sales.
**Key Responsibilities:**
As an Experienced Customer Experience Associate (Night Shift), you will be responsible for:
* Managing and resolving daily client tickets and ensuring that clients' questions and problems are resolved properly and quickly.
* Addressing challenging customers and problems that require escalation outside of the department.
* Striving to provide all customers with an outstanding customer experience.
* Growing client relations and working closely with the tech team to identify bugs.
* Working independently to master emailing best practices, as well as our platform and the tools we offer customers.
* May be required to work weekend shifts and/or open to working night shifts (Comp Off/Allowance provided).
* Developing familiarity with technical aspects of email marketing, marketing automation, e-commerce, DNS record creation/modification, email-friendly HTML, and the arenaflex API.
**What will contribute to your success:**
* At least 2+ years of experience in customer service.
* Work experience on tools such as JIRA, Freshdesk/Zendesk is an asset.
* Excellent written and spoken communication skills with familiarity in email marketing.
* Client-focused with the ability to build customer relationships and customer confidence.
* The ability to jump right into a fun and relaxed office culture.
**Benefits:**
* A unique opportunity to join an international and collaborative startup environment in a hyper-growth context.
* Hybrid working with 2 days work from home.
* The chance to grow your professional and technical skills, with actual room for career progression.
* A modern office in a central location with free fruits and drinks and a lot of fun activities.
* Excellent referral program where employees can choose a gift item worth 1.5 lac, including a bike, flight tickets, and many more.
* 1.4 times your day salary if you're working on any week off or holiday due to critical tasks or issues.
* An umbrella of leaves and holidays.
* Budget to support your workspace at home.
* Medical insurance of INR 10 lakh is borne by the company.
* An employee-friendly compensation structure that includes tax-saving optional components where the employee can save extra tax.
* Bi-annual global company offsite; inter-office trips.
* Virtual Festival and Birthday celebrations, Team parties, and team-building outings.
**Interview Process:**
* HR Screening - 15 mins.
* Round 1 - Practical Assignment (Case Study).
* Round 2 - F2F Interview with Team Lead (60 Minutes).
* Round 3 - F2F Interview with Head of Customer Experience (60 Minutes).
* HR discussion - 30 mins.
**Diversity and Inclusion:**
arenaflex puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
**How to Apply:**
If you are passionate about delivering top-notch customer service and have a customer-oriented mindset, we encourage you to submit your application. Apply now and become a part of our team dedicated to delivering unparalleled customer experiences at arenaflex.
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