At arenaflex, we're revolutionizing the way people shop, discover, and connect with each other through our innovative livestream shopping platform. As the largest platform in North America and Europe, we're committed to delivering exceptional user experiences that bring together community, shopping, and entertainment. Our team is passionate about building a culture that values diversity, inclusivity, and growth, and we're looking for like-minded individuals to join our remote co-located team.
**About arenaflex**
arenaflex is a fast-paced and dynamic company that's pushing the boundaries of ecommerce. We're innovating in the world of live auctions, bringing together a wide range of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. Our platform has something for everyone, and we're growing rapidly. If you're a forward-thinking problem solver who's passionate about delivering exceptional customer experiences, we want to hear from you.
**Role**
As a Customer Experience Agent on our overnight shift, you'll play a critical role in driving the best possible user experience through process improvement, order management, and problem-solving. You'll be tasked with ensuring that our customers receive their products as quickly as possible, and if something goes wrong, you'll be the one to make it right. Your primary responsibilities will include:
* Interacting with buyers and sellers with a customer-first attitude to ensure a positive experience
* Resolving customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
* Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
* Collaborating with other departments to troubleshoot, research, and resolve open questions
* Identifying opportunities to eliminate repeat contacts and improve the overall customer experience
**You**
If you're a curious and growth-minded individual who thrives in a fast-paced environment, we want to hear from you. We're looking for someone who's willing to take on any role or task, learn new skills, and be a part of building a great company. Here are the qualities we're looking for in a candidate:
* Open to working an overnight shift from 10pm - 7:00am PST
* 2+ years of support experience handling email and/or chat services
* Weekend availability required
* Understanding of ecommerce and marketplace operations
* Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
* Obsession with customers and a customer-first mentality
* Proactive problem-solver and process-improver
* Knowledge of collectibles is a plus
* Bachelor's degree or college experience preferred
* Previous start-up experience is a plus
**Team and Work Environment**
As a member of our Customer Experience team, you'll be part of a remote co-located team that operates out of hubs within the US, UK, Ireland, Poland, and Germany. You'll be required to be within commuting distance of our Phoenix, AZ hub. Our team is passionate about building a culture that values diversity, inclusivity, and growth, and we're committed to providing a supportive and collaborative work environment.
**Compensation and Benefits**
arenaflex offers a competitive compensation package that includes:
* Hourly rate: $24.04/hour to $28.85/hour (inclusive of several levels)
* Benefits:
+ Flexible Time off Policy and holiday pay for working Company-wide Holidays
+ Health Insurance options including Medical, Dental, Vision
+ Work From Home Support
+ Home office setup allowance
+ Monthly allowance for cell phone and internet
+ Care benefits
+ Monthly allowance on both food and wellness
+ Annual allowance towards Childcare
+ Lifetime benefit for family planning, such as adoption or fertility expenses
+ Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
+ Monthly allowance to dogfood the app
+ Parental Leave: 16 weeks of paid parental leave + one month gradual return to work
* Equity: arenaflex offers equity to all full-time employees
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
If you're a motivated and customer-focused individual who's passionate about delivering exceptional user experiences, we want to hear from you. Apply now to join our team and be a part of building a revolutionary livestream shopping platform.
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