At arenaflex, we're not just looking for another team member – we're seeking a dedicated professional who wants to build a career where their voice, ideas, and impact are valued and appreciated every day. As a respected leader in concrete repair for homeowners and businesses throughout Virginia, we take pride in our work, treat our customers like family, and believe in building a team that feels like home. If you're ready to join a company that invests in its people and offers real career growth opportunities, we encourage you to apply for our Customer Care & Social Media Manager position.
**What's In It for You**
At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:
* Health Insurance: arenaflex covers up to 50% of your plan cost, ensuring you and your loved ones have access to quality healthcare.
* Simple IRA Retirement Plan: arenaflex matches up to 3% of your contributions after one year, helping you build a secure financial future.
* Paid Time Off: Enjoy 80 hours of paid time off per year, available after just 90 days, to recharge and pursue your passions.
* Real Career Growth: Our hands-on training, direct mentorship, and room to expand your skills will help you grow professionally and personally.
**About the Role**
As our Customer Care & Social Media Manager, you'll be the friendly, knowledgeable voice that customers trust from the first call to the final handshake. You'll also bring our brand to life online through social media engagement, creating a seamless customer experience that drives business growth. Your main goals will be to make every customer feel heard, understood, and cared for, while supporting the sales team and building our online presence.
**Key Responsibilities**
* Appointment Coordination: Schedule and reschedule appointments with confidence and care, maximizing efficiency for the sales team's daily routes.
* Customer Support: Answer customer inquiries quickly and professionally, keeping CRM notes detailed and up-to-date, and maintaining smooth handoffs between departments.
* Marketing & Social Media: Help create simple marketing content (posts, videos, awards applications), manage our social media calendar, and respond to followers, tracking engagement and suggesting improvements.
* Internal Communications: Update the team on customer feedback and marketing efforts, ensuring everyone is aligned and working towards common goals.
**Who We're Looking For**
We're seeking a strong communicator who can make customers feel valued and supported. You should be organized and detail-oriented, thriving in a fast-moving environment. As a positive and professional individual, you'll bring good energy to work every day. You should be tech-savvy, comfortable using CRM systems, social media management, and basic marketing tools. We're also looking for someone who is coachable, open to feedback, and eager to learn new skills.
**Requirements**
* 1+ year of customer service, social media management, or marketing experience preferred.
* Comfort using CRM systems, posting content, and responding online.
* Fluent in English and authorized to work in the U.S.
* Previous experience with short-form video creation (reels, shorts) is a plus.
**Schedule & Location**
This is a full-time position, Monday-Friday, on-site at our Goochland, VA office. Occasional flexibility based on workload or special events may be required.
**About arenaflex**
We're proud to be a respected leader in concrete repair for homeowners and businesses throughout Virginia. We take pride in our work, treat our customers like family, and believe in building a team that feels like home. Join a company where your work will be valued, your growth will be encouraged, and your ideas will help shape the future.
**Apply Today**
If you're ready to build a career where you matter, apply today and become the trusted voice behind a company that's redefining concrete repair one great customer experience at a time.
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